Quality Assurance Training Schedule
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Welcome to Quality Assurance’s Training Page! Here you will find the most up to date information on trainings provided by QA including handouts and registration. Please check back regularly for additional training opportunities from QA. |
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| QA Training Schedule | ||
| Registration is required for all trainings except where noted | Training Handouts & Resources | |
Transition to Current Procedural Terminology (CPT) Codes |
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Who should attend: All ACBH Specialty Mental Health Service (SMHS), Drug Medi-Cal Organized Delivery System (DMC-ODS) and Fee for Service (FFS) providers Description: The CalAIM Payment Reform initiative, rolling out in July 1, 2023, changes the way most providers claim for services, requiring the use of CPT codes in many instances. The training is a review of some of the changes related to this initiative, as well as basic concepts relevant to the use of CPT codes. Date and Time: Wednesday May 24, 2023, 2:00-4:00 PM On Demand Video Presentation | ||||
New Mental Health Progress Note Templates |
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Who should attend: ACBH Specialty Mental Health Service (SMHS) providers who utilize Clinician’s Gateway (CG) Description: To align with new CalAIM documentation requirements, two new Progress Note templates (standard template and TCM Care Plan template) were created for SMHS providers. The training is a demo of these two CG templates. The presentation will be recorded. Date and Time: May 2023 Training Format: Recorded Presentation Instructions: When you open the recording, you will be directed to add your contact information. This registration process will allow the Quality Assurance team to track your attendance. You must listen to the entire presentation to receive credit for attendance. | ||||
SUD Treatment Plan Note Training/Demo |
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Who should attend: Substance Use Disorder (SUD) providers that receive SAMHSA Substance Abuse Block Grants (SABG). Description: SUD providers that receive SABG are required to create treatment plans for beneficiaries. As SABG Treatment Plan requirements are simpler than those previously established by DHCS, the SUD Treatment Plan template in CG was revised, removing the DHCS required elements and aligning the fields with the SABG requirements. The training is a demo of the new template. Date and Time: Wednesday May 3, 2023, 1:00-2:00 P.M. To register, please click here Recording | ||||
Specialty Mental Health Day Rehabilitation & Day Treatment Intensive Program Standards & Documentation |
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Who should attend: Specialty Mental Health Day Rehabilitation and Day Treatment Intensive providers Description: The training is an overview of the program components that have been established by Department of Health Care Services for Day Rehabilitation and Day Treatment Intensive programs, authorization requirements and process, documentations standards and claiming exceptions relevant to these programs. Date and Time: April 2023 Training Format: Recorded Presentation Instructions: When you open the recording, you will be directed to add your contact information. This registration process will allow the Quality Assurance team to track your attendance. You must listen to the entire presentation to receive credit for attendance. Presentation Slides | ||||
SmartCare Implementation |
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Who should attend: All ACBH providers utilizing InSYST or eCura
Description: The SmartCare Implementation Town Halls will provide an overview of the billing system replacement to support CalAIM and to transition from the county’s legacy systems, InSyst and eCura. The initial phase will go-live in July 2023, with a focus on CalAIM payment reform, critical operations, and federal and state requirements.
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Fee for Service CalAIM Documentation Training |
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Who should attend: This is a required training for all ACBH Fee For Service providers. Description: This training is a review of changes to Medi-Cal documentation requirements resulting from California Advancing and Innovating Medi-Cal (CalAIM). This training will be recorded. Training Format: Recorded Presentation Instructions: When you open the recording, you will be directed to add your contact information. This registration process will allow the Quality Assurance team to track your attendance. You must listen to the entire presentation to receive credit for attendance. Presentation Slides | ||||
Fee for Service Mock CQRT Training |
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Who should attend: This is a required training for all ACBH Fee For Service providers. Description: This training is a review of the Clinical Quality Review Team (CQRT) process and requirements for Fee for Service providers. The training will be recorded. Training Format: Recorded Presentation Instructions: When you open the recording, you will be directed to add your contact information. This registration process will allow the Quality Assurance team to track your attendance. You must listen to the entire presentation to receive credit for attendance. Presentation Slides | ||||
Clinical Quality Review Team (CQRT) for Outpatient Mental Health Providers |
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Who should attend: ACBH contracted providers rendering outpatient Specialty Mental Health Services, including contracted agencies, Fee for Service providers, County clinics and programs.
Description: All ACBH providers and agencies are required to comply with the ACBH CQRT process. This training will provide an overview of the CQRT process and required forms. The forms and process were recently revised to comply with the new CalAIM requirements related to Criteria for Access and Documentation Reform. Training Date: January 2023 Training Format: Recorded Presentation (Instructions: When you open the recording, you will be directed to add your contact information. This registration process will allow the Quality Assurance team to track your attendance. You must listen to the entire presentation to receive credit for attendance.) Presentation Slides CQRT Questions/Answers from Training CQRT Process and Forms- Outpatient Specialty Mental Health Services For additional CQRT resources, see Section 8 of the QA Manual | ||||
Clinician’s Gateway Substance Use Disorder (SUD) Template Updates
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Who should attend: ACBH Substance Use Disorder service providers, including Quality Assurance (QA) Leads, Clinical Supervisors and clinical staff. Description: To minimize documentation redundancy and comply with CalAIM documentation requirements, a number of templates were updated or new templates were created in Clinician’s Gateway. The training is a review of the following new or updated CG templates: Diagnosis Form, Assessment Full ASAM, Assessment Full ASAM Update, Assessment Full ASAM Adolescent, Assessment Full ASAM Adolescent Update. The training will be recorded. Registration is not required for this training. Date and Time: Wednesday, January 18, 2023, 10:00-11:00 AM Presentation Training Format: Recorded Presentation (Instructions: When you open the recording, you will be directed to add your contact information. This registration process will allow the Quality Assurance team to track your attendance. You must listen to the entire presentation to receive credit for attendance.) | ||||
Mental Health Brown Bag Series
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Who should attend: Alameda County Behavioral Health (ACBH) providers, Quality Assurance Lead Staff, Directors, Managers and Supervisors. Description: This is an open forum. The meeting allows ACBH Quality Assurance staff to share information about technical assistance for mental health providers. Open lunch forum to discuss billing and clinical documentation technical questions related to Medi Cal. Dates and Times: 2nd and 4th Fridays, Monthly, from 12-1 p.m., except where noted. Sessions:
Join on your computer, mobile app or room device Click here to join the meeting Meeting ID: 222 371 192 466 Passcode: LFxFR9 Download Teams | Join on the web Or call in (audio only) +1 415-915-3950,,992754652# United States, San Francisco (888) 715-8170,,992754652# United States (Toll-free) Phone Conference ID: 992 754 652# Find a local number | Reset PIN Learn More | Meeting options Submit Your Questions in Advance: You may use this form to submit questions in advance of Brown Bag sessions. It is appreciated if questions are received 2 days prior to session dates. MH Brown Bag Meeting Notes: This document is a running list of topics discussed during the MH Brown Bag sessions. The document can be sorted by date or topic for easy reference. View/Download Notes | ||||
Substance Use Disorder Brown Bag Series
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Who should attend: Alameda County Behavioral Health (ACBH) providers, Quality Assurance Lead Staff, Directors, Managers and Supervisors. Description: This is an open forum. The meeting allows ACBH Quality Assurance staff to share information about new or upcoming changes to processes and policies that impact the providers. It is also an opportunity for providers to get clarification about existing processes related to Medi-Cal and ACBH requirements. Dates and Times: 3rd Thursday of each month from 12-1 p.m. Sessions:
Join on your computer, mobile app or room device Click here to join the meeting Meeting ID: 222 128 436 015 Passcode: RCa5EG Download Teams | Join on the web Or call in (audio only) +1 415-915-3950,,266439585# United States, San Francisco (888) 715-8170,,266439585# United States (Toll-free) Phone Conference ID: 266 439 585# Find a local number | Reset PIN Learn More | Meeting options SUD Brown Bag Meeting Notes: This document is a running list of topics discussed during the SUD Brown Bag sessions. The document can be sorted by date or topic for easy reference. View/Download Notes | ||||
Care Coordination in Substance Use Disorder Residential Programs
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Who should attend: ACBH Substance Use Disorder service providers, including Quality Assurance (QA) Leads
Description:: This training highlights what constitutes case management services (now referred to as care coordination) in SUD residential programs and describes details related to billing for these services. The training is provided by the ACBH Quality Improvement team as part of a Performance Improvement Project. Dates and Time: December 13, 2022 Presentation Recording | ||||
Substance Use Disorder (SUD) Timely Access Data Collection
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Description: To ensure that the Drug Medi-Cal Organized Delivery Systems (DMC-ODS) provide timely access to care and services, Department of Health Care Services (DHCS) requires each DMC-ODS Plan to have a system in place for tracking and measuring timeliness of care. This requirement applies to all requests for substance use disorder (SUD) services across the continuum of care. This training is an overview of the requirements and the new and revised templates that should be completed in Clinician’s Gateway to capture timely access data collection. Both training sessions cover the same content. Please note that Registration was NOT required for these training sessions. Dates and Times: SUD Timely Access Data Collection - Session 1 November 29, 2022, 10-11 A.M. This training will be recorded and made avalible on the ACBH Provider website. SUD Timely Access Data Collection - Session 2 December 2, 2022, 10-11 A.M. Recording Presentation | ||||
CalAIM Town Hall Meetings
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Description: CalAIM Town Halls will provide an overview of CalAIM changes for the Specialty Mental Health (SMHS) and DMC-ODS systems. Dates and Times: SMHS: Overview of CalAIM Changes June 22, 9:00am- 10:00am Drug Medi-Cal: Overview of CalAIM Changes June 23, 2022, 1:00pm - 2:00pm SMHS: Overview of CalAIM Changes Q&A June 28, 10:00am - 11:00am Drug Medi-Cal: Overview of CalAIM Changes Q&A June 29, 2022, 3:00pm - 4:00pm Flyer CalAIM Town Hall for SMHS: PowerPoint / Recording CalAIM Town Hall for DMC-ODS PowerPoint / Recording | ||||
Unusual Occurrence Policy Training
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Who should attend: ACBH Specialty Mental Health and Substance Use Disorder service providers, including Quality Assurance (QA) Leads, Clinical Supervisors and clinical staff.
Description: This training will provide information related to what constitutes an Unusual Occurrence, recent updates to the UO policy involving changes to the internal QA process for investigating UO reports, and the revised UO Notification form. Date and Time: May 19, 2022 11am -12pm Presentation Deck | ||||
Clinical Documentation Training for the Short-Term Residential Therapeutic Program (STRTP)
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Who should attend: Providers contracted to provide Specialty Mental Health Services (SMHS) at Short-term Residential Therapeutic Programs (STRTPs). Provider QA leads, clinical supervisors, and clinical staff are all strongly recommended to attend.
Description: In accordance with the Department of Healthcare Services (DHCS) Interim STRTP Regulations (Version 2), this training will address ACBH & Medi-Cal documentation standards for STRTPs, including mental health assessment, admission statement, treatment plan, progress note, as well as transitioning determination plan requirements. The training will also address recent changes under the Family First Prevention Services ACT (FFSPA) as they pertain to STRTPs. Date and Time: April 7, 2022 9am - 12:30pm Registration: Register Link Flyer Recording | ||||
Understanding your Audit Results and Next Steps |
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Who should attend:ACBH Specialty Mental Health and Substance Use Disorder service providers, Quality Assurance (QA) Leads, Clinical Supervisors and clinical staff. Description: The purpose of this training is to assist providers in better understanding their individual audit reports and exhibits. Additionally, it will describe how to create effective Corrective Action and Quality Improvement Plans. Date and Time: March 7, 2022 Presentation Deck Recording | ||||
Individualized Determinations of Need for Intensive Care Coordination (ICC), Intensive Home-Based Services (IHBS), and Therapeutic Foster Care (TFC)
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Who should attend: This training is for clinical staff from Alameda County Behavioral Health (ACBH) Contracted Agencies and County Clinics and Programs rendering Specialty Mental Health Services (SMHS) who serve children and transition age youth (0-21).
Description: The purpose of this training is to review the Department of Health Care Services (DHCS) requirement for individualized determination of each child/youth’s need for Intensive Care Coordination (ICC), In Home Based Services (IHBS) and Therapeutic Foster Care (TFC), and the revisions made to the ACBH assessment template to support agencies with completing this requirement. Date and Time: Thursday, February 24, 2022 11 a.m. Registration: Click here to register Link to prerecorded training: Training Training Flyer Training Handouts & Resources | ||||
Outpatient Cal-AIM Documentation Training
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Who should attend: This training is for clinical staff from Alameda County Behavioral Health (ACBH) Specialty Mental Health Services and Drug Medi-Cal Organized Delivery System contracted agencies and county clinics.
Description: This training program is provided by California Mental Health Services Authority (CalMHSA) and includes the documentation standards that were implemented with the Cal-AIM initiative in July 2022 . The training consists of a series of self-paced modules. Date and Time: July 2022 Link to Recorded Modules: To view the self-paced modules, users have to register into the CalMHSA Learning Portal. Instructions: CalMHSA-LMS-Instructions-5.24.22.pdf Link to CalMHSA Learning Portal and Training Modules: California Mental Health Services Authority Learnings: Log in to the site (calmhsalearns.org) | ||||
Clinical Documentation for Short-Term Residential Therapeutic Program (STRTP) Contracted Service Providers
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Who should attend: Providers contracted to provide Specialty Mental Health Services (SMHS) at Short-term Residential Therapeutic Programs (STRTPs). Provider QA leads, clinical supervisors, and clinical staff are all strongly recommended to attend.
Description: In accordance with the Department of Healthcare Services (DHCS) Interim STRTP Regulations (Version 2), this training will address ACBH & Medi-Cal documentation standards for STRTPs, including mental health assessment, admission statement, treatment plan, progress note, as well as transitioning determination plan requirements. View a recording of this training. Please note registration is required to view this training, for tracking and monitoring purposes. You must attend the entire session to receive credit for attendance. Training Handouts & Resources | ||||
Network Adequacy - Client Service Information (CSI) Data Documentation
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Who should attend: This training is required of all Specialty Mental Health Services (SMHS) County Programs and Contracted Agencies. We recommended you have a least one QA Clinical staff member as well as one Administrative staff member attend.
Description: This training will cover information needed to collect CSI timeliness data in compliance with the Network Adequacy Standards for timely access of outpatient mental health services. The training will clarify the definitions of data fields needed to collect and report timely access to mental health services, including tracking requirements for all new clients or returning beneficiaries. View a recording of this training, including definitions. Please note registration is required to view this training, for tracking and monitoring purposes. You must attend the entire session to receive credit for attendance. Data Submission View a recording of this how-to training. Please note registration is required to view this training, for tracking and monitoring purposes. You must attend the entire session to receive credit for attendance. Training Handouts & Resources | ||||
Clinical Documentation Standards for Adult Residential Specialty Mental Health Services
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Who should attend: ACBH Adult Residential Program Clinical Staff.
Description: This training covers the regulations for Adult Residential Specialty Mental Health Services programs governing the authorization process with Utilization Management and clinical documentation standards. Click here to view a recording of this training. Please note registration is required to view this training for tracking monitoring purposes. You must attend the entire session to receive credit for attendance. Training Handouts & Resources | ||||
Evaluation and Management Training for Qualified Health Professionals, Quality Assurance Coordinators, and Billers
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Who should attend: ACBH Medical Providers: Psychiatrists (MD, DO), Clinical Nurse Specialists (CNS), Nurse Practitioners (NP), Physician Assistants (PA) and Clinical Pharmacists (CP); QA Coordinators; and Billers
Description: Effective January 1, 2021, the American Medical Association’s (AMA) CPT® Professional Manual is changing the requirements for selecting the “E/M Office, or Other Outpatient, Services” (CPT® Codes 99201 – 99205, and 99211 – 99215) and other related topics. View a recording of this training. Please note registration is required to view this training for tracking monitoring purposes. You must attend the entire session to receive credit for attendance. Training Handouts & Resources | ||||
Clinical Documentation Training for Substance Use Disorder Treatment
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Who should attend: Organizations that have a contract to provide Substance Use Disorder (SUD) services.
Description: Addresses ACBHCS & Medi-Cal documentation requirements for SUD treatment providers. Training Offerings Forthcoming Training Handouts & Resources | ||||
Clinical Documentation Training for Fee-For Service Providers
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Who should attend: ACBHCS Providers only. Individual, group, and organizational Providers that are part of the Mental Health Network that claims through CMS 1500 paper forms.
Description: Providers that claim through INSYST should instead attend the “Clinical Documentation Training for Mental Health Services "Train the Trainer" Training”. View a recording of this training. Please note registration is required to view this training for tracking monitoring purposes. You must attend the entire session to receive credit for attendance. Training Handouts & Resources | ||||
Clinical Documentation Training for Clinician’s Gateway-Electronic Health Record (EHR) Users
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Who should attend: ACBHCS Providers only. County run clinics and organizations that use Clinician’s Gateway (CG) as their Electronic Health Record (EHR) and who bill through INSYST. This is not a training on how to use Clinician’s Gateway, but is a training on how to get documentation up to Medi-Cal standards. This training is for direct line staff (but supervisors and QA may attend).
Description: Addresses mental health assessment, client plan development, and service provision documentation requirements in the Electronic Healthcare Records System: Clinician’s Gateway. Training Offerings Forthcoming Training Handouts & Resources | ||||
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