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Quality Assurance Training Schedule

   

Welcome to Quality Assurance’s Training Page! Here you will find the most up to date information on trainings provided by QA including handouts and registration. Please check back regularly for additional training opportunities from QA.

QA Training Schedule
 
Registration is required for all trainings except where noted Training Handouts & Resources
 
Clinician’s Gateway Substance Use Disorder (SUD) Template Updates
Who should attend: ACBH Substance Use Disorder service providers, including Quality Assurance (QA) Leads, Clinical Supervisors and clinical staff.
Description: To minimize documentation redundancy and comply with CalAIM documentation requirements, a number of templates were updated or new templates were created in Clinician’s Gateway. The training is a review of the following new or updated CG templates: Diagnosis Form, Assessment Full ASAM, Assessment Full ASAM Update, Assessment Full ASAM Adolescent, Assessment Full ASAM Adolescent Update. The training will be recorded. Registration is not required for this training.

Date and Time: Wednesday, January 18, 2023, 10:00-11:00 AM

Presentation

Recording
   
Mental Health Brown Bag Series
Who should attend: Alameda County Behavioral Health (ACBH) providers, Quality Assurance Lead Staff, Directors, Managers and Supervisors.
Description: This is an open forum. The meeting allows ACBH Quality Assurance staff to share information about technical assistance for mental health providers. Open lunch forum to discuss billing and clinical documentation technical questions related to Medi Cal.
Dates and Times: 2nd and 4th Fridays, Monthly, from 12-1 p.m., except where noted.

Sessions:
  • January: January 13th, 2023 | January 27th, 2023
  • February: February 10th, 2023 | February 24th, 2023
  • March: March 10th, 2023 | March 24th, 2023
  • April: April 14th, 2023 | April 28th, 2023
  • May: May 12th, 2023 | May 26th, 2023
  • June: June 9th, 2023 | June 23rd, 2023
  • July: July 14th, 2023 | July 28th, 2023
  • August: August 11th, 2023 | August 25th, 2023
  • September: September 8th, 2023 | September 22nd, 2023
  • October: October 13th, 2023 | October 27th, 2023
  • November: November 17th, 2023 Note Change to Meeting Dates
  • December: December 8th, 2023 | December 22nd, 2023

View Flyer

Microsoft Teams meeting
Join on your computer, mobile app or room device

Click here to join the meeting
Meeting ID: 222 371 192 466
Passcode: LFxFR9
Download Teams | Join on the web
Or call in (audio only)
+1 415-915-3950,,992754652# United States, San Francisco
(888) 715-8170,,992754652# United States (Toll-free)
Phone Conference ID: 992 754 652#
Find a local number | Reset PIN
Learn More | Meeting options

MH Brown Bag Meeting Notes: This document is a running list of topics discussed during the MH Brown Bag sessions. The document cna be sotrted by date or topip for easy reference. View/Download Notes
   
Substance Use Disorder Brown Bag Series
Who should attend: Alameda County Behavioral Health (ACBH) providers, Quality Assurance Lead Staff, Directors, Managers and Supervisors.
Description: This is an open forum. The meeting allows ACBH Quality Assurance staff to share information about new or upcoming changes to processes and policies that impact the providers. It is also an opportunity for providers to get clarification about existing processes related to Medi-Cal and ACBH requirements.
Dates and Times: 3rd Thursday of each month from 12-1 p.m.

Sessions:
  • January: January 19th, 2023
  • February: February 16th, 2023
  • March: March 16th, 2023
  • April: April 20th, 2023
  • May: May 18th, 2023
  • June: June 15th, 2023
  • July: July 20th, 2023
  • August: August 17th, 2023
  • September: September 21st, 2023
  • October: October 19th, 2023
  • November: November 16th, 2023
  • December: December 21st, 2023

View Flyer

Microsoft Teams meeting
Join on your computer, mobile app or room device

Click here to join the meeting
Meeting ID: 222 128 436 015
Passcode: RCa5EG
Download Teams | Join on the web
Or call in (audio only)
+1 415-915-3950,,266439585# United States, San Francisco
(888) 715-8170,,266439585# United States (Toll-free)
Phone Conference ID: 266 439 585#
Find a local number | Reset PIN
Learn More | Meeting options
   
Care Coordination in Substance Use Disorder Residential Programs
Who should attend: ACBH Substance Use Disorder service providers, including Quality Assurance (QA) Leads
Description:: This training highlights what constitutes case management services (now referred to as care coordination) in SUD residential programs and describes details related to billing for these services. The training is provided by the ACBH Quality Improvement team as part of a Performance Improvement Project.

Dates and Time: December 13, 2022

Presentation
Recording


Substance Use Disorder (SUD) Timely Access Data Collection
Description: To ensure that the Drug Medi-Cal Organized Delivery Systems (DMC-ODS) provide timely access to care and services, Department of Health Care Services (DHCS) requires each DMC-ODS Plan to have a system in place for tracking and measuring timeliness of care. This requirement applies to all requests for substance use disorder (SUD) services across the continuum of care. This training is an overview of the requirements and the new and revised templates that should be completed in Clinician’s Gateway to capture timely access data collection. Both training sessions cover the same content. Please note that Registration was NOT required for these training sessions.

Dates and Times:

SUD Timely Access Data Collection - Session 1
November 29, 2022, 10-11 A.M.
This training will be recorded and made avalible on the ACBH Provider website.
SUD Timely Access Data Collection - Session 2
December 2, 2022, 10-11 A.M.

Recording
Presentation
   
CalAIM Town Hall Meetings
Description: CalAIM Town Halls will provide an overview of CalAIM changes for the Specialty Mental Health (SMHS) and DMC-ODS systems.

Dates and Times:
SMHS: Overview of CalAIM Changes
June 22, 9:00am- 10:00am
Drug Medi-Cal: Overview of CalAIM Changes
June 23, 2022, 1:00pm - 2:00pm
SMHS: Overview of CalAIM Changes Q&A
June 28, 10:00am - 11:00am
Drug Medi-Cal: Overview of CalAIM Changes Q&A
June 29, 2022, 3:00pm - 4:00pm

Flyer
CalAIM Town Hall for SMHS: PowerPoint / Recording
CalAIM Town Hall for DMC-ODS PowerPoint / Recording
   
Unusual Occurrence Policy Training
Who should attend: ACBH Specialty Mental Health and Substance Use Disorder service providers, including Quality Assurance (QA) Leads, Clinical Supervisors and clinical staff.

Description: This training will provide information related to what constitutes an Unusual Occurrence, recent updates to the UO policy involving changes to the internal QA process for investigating UO reports, and the revised UO Notification form.

Date and Time: May 19, 2022 11am -12pm

Registration: Register Link

Flyer
   
Clinical Documentation Training for the Short-Term Residential Therapeutic Program (STRTP)
Who should attend: Providers contracted to provide Specialty Mental Health Services (SMHS) at Short-term Residential Therapeutic Programs (STRTPs). Provider QA leads, clinical supervisors, and clinical staff are all strongly recommended to attend.

Description: In accordance with the Department of Healthcare Services (DHCS) Interim STRTP Regulations (Version 2), this training will address ACBH & Medi-Cal documentation standards for STRTPs, including mental health assessment, admission statement, treatment plan, progress note, as well as transitioning determination plan requirements. The training will also address recent changes under the Family First Prevention Services ACT (FFSPA) as they pertain to STRTPs.

Date and Time: April 7, 2022 9am - 12:30pm

Registration: Register Link

Flyer

Recording
   
Understanding your Audit Results and Next Steps
Who should attend:ACBH Specialty Mental Health and Substance Use Disorder service providers, Quality Assurance (QA) Leads, Clinical Supervisors and clinical staff.

Description: The purpose of this training is to assist providers in better understanding their individual audit reports and exhibits. Additionally, it will describe how to create effective Corrective Action and Quality Improvement Plans.

Date and Time: March 7, 2022

Presentation Deck

Recording
   
Individualized Determinations of Need for Intensive Care Coordination (ICC), Intensive Home-Based Services (IHBS), and Therapeutic Foster Care (TFC)
Who should attend: This training is for clinical staff from Alameda County Behavioral Health (ACBH) Contracted Agencies and County Clinics and Programs rendering Specialty Mental Health Services (SMHS) who serve children and transition age youth (0-21).

Description: The purpose of this training is to review the Department of Health Care Services (DHCS) requirement for individualized determination of each child/youth’s need for Intensive Care Coordination (ICC), In Home Based Services (IHBS) and Therapeutic Foster Care (TFC), and the revisions made to the ACBH assessment template to support agencies with completing this requirement.

Date and Time: Thursday, February 24, 2022 11 a.m.

Registration:
Click here to register

Link to prerecorded training:
Training

Training Flyer

Training Handouts & Resources
   
Clinical Documentation Standards Training Program
Who should attend: This training is for clinical staff from Alameda County Behavioral Health (ACBH) Contracted Agencies and County Clinics and Programs rendering Specialty Mental Health Services (SMHS).

Description: This training program is a review of ACBH & Medi-Cal documentation requirements for SMHS, including counseling & coordination of care services, and the CQRT. This training series will be offered via three recorded, self-paced modules or three live- virtual sessions hosted by the Alameda County Behavioral Health (ACBH) Quality Assurance (QA) Department. Please choose to participate in either the self-paced option or live-virtual sessions.

Link to Recorded Modules

Module 1: Assessments
Module 2: Treatment Plan
Module 3: Procedure Code and Progress Notes

Training Handouts & Resources
   
Clinical Documentation for Short-Term Residential Therapeutic Program (STRTP) Contracted Service Providers
Who should attend: Providers contracted to provide Specialty Mental Health Services (SMHS) at Short-term Residential Therapeutic Programs (STRTPs). Provider QA leads, clinical supervisors, and clinical staff are all strongly recommended to attend.

Description: In accordance with the Department of Healthcare Services (DHCS) Interim STRTP Regulations (Version 2), this training will address ACBH & Medi-Cal documentation standards for STRTPs, including mental health assessment, admission statement, treatment plan, progress note, as well as transitioning determination plan requirements.

View a recording of this training. Please note registration is required to view this training, for tracking and monitoring purposes. You must attend the entire session to receive credit for attendance.

Training Handouts & Resources
   
   
Network Adequacy Certification Tool – Timely Access Client Service Information Assessment Record Data Submission Training
Who should attend: This training is required of all Specialty Mental Health Services (SMHS) County Programs and Contracted Agencies. We recommended you have a least one QA Clinical staff member as well as one Administrative staff member attend.

Description: This training will cover information needed to collect CSI timeliness data in compliance with the Network Adequacy Standards for timely access of outpatient mental health services. The training will clarify the definitions of data fields needed to collect and report timely access to mental health services, including tracking requirements for all new clients or returning beneficiaries.

View a recording of this training, including definitions. Please note registration is required to view this training, for tracking and monitoring purposes. You must attend the entire session to receive credit for attendance.

Data Submission
View a recording of this how-to training. Please note registration is required to view this training, for tracking and monitoring purposes. You must attend the entire session to receive credit for attendance.

Training Handouts & Resources
   
Clinical Documentation Standards for Adult Residential Specialty Mental Health Services
Who should attend: ACBH Adult Residential Program Clinical Staff.

Description: This training covers the regulations for Adult Residential Specialty Mental Health Services programs governing the authorization process with Utilization Management and clinical documentation standards.

Click here to view a recording of this training. Please note registration is required to view this training for tracking monitoring purposes. You must attend the entire session to receive credit for attendance.

Training Handouts & Resources
   
Evaluation and Management Training for Qualified Health Professionals, Quality Assurance Coordinators, and Billers
Who should attend: ACBH Medical Providers: Psychiatrists (MD, DO), Clinical Nurse Specialists (CNS), Nurse Practitioners (NP), Physician Assistants (PA) and Clinical Pharmacists (CP); QA Coordinators; and Billers

Description: Effective January 1, 2021, the American Medical Association’s (AMA) CPT® Professional Manual is changing the requirements for selecting the “E/M Office, or Other Outpatient, Services” (CPT® Codes 99201 – 99205, and 99211 – 99215) and other related topics.

View a recording of this training. Please note registration is required to view this training for tracking monitoring purposes. You must attend the entire session to receive credit for attendance.

Training Handouts & Resources
   
Clinical Documentation Training for Substance Use Disorder Treatment
Who should attend: Organizations that have a contract to provide Substance Use Disorder (SUD) services.

Description: Addresses ACBHCS & Medi-Cal documentation requirements for SUD treatment providers.

Training Offerings Forthcoming

Training Handouts & Resources
   
Clinical Documentation Training for Fee-For Service Providers
Who should attend: ACBHCS Providers only. Individual, group, and organizational Providers that are part of the Mental Health Network that claims through CMS 1500 paper forms.

Description: Providers that claim through INSYST should instead attend the “Clinical Documentation Training for Mental Health Services "Train the Trainer" Training”.

View a recording of this training. Please note registration is required to view this training for tracking monitoring purposes. You must attend the entire session to receive credit for attendance.

Training Handouts & Resources
   
Clinical Documentation Training for Clinician’s Gateway-Electronic Health Record (EHR) Users
Who should attend: ACBHCS Providers only. County run clinics and organizations that use Clinician’s Gateway (CG) as their Electronic Health Record (EHR) and who bill through INSYST. This is not a training on how to use Clinician’s Gateway, but is a training on how to get documentation up to Medi-Cal standards. This training is for direct line staff (but supervisors and QA may attend).

Description: Addresses mental health assessment, client plan development, and service provision documentation requirements in the Electronic Healthcare Records System: Clinician’s Gateway.

Training Offerings Forthcoming

Training Handouts & Resources
   
Clinical Quality Review Team (CQRT) for Mental Health Providers
Who should attend: ACBHCS Providers only. All organizations are required to maintain a Clinical Quality Review Team (CQRT) process.

Description: Addresses the CQRT process, self-authorization, using (new and improved) CQRT forms, reducing risk of audit disallowances.

Training Offering Forthcoming

View a recording of this training. Please note registration is required to view this training for tracking monitoring purposes. You must attend the entire session to receive credit for attendance.

Training Handouts & Resources
   
Training Handouts & Resources
Individualized Determinations of Need for Intensive Care Coordination (ICC), Intensive Home-Based Services (IHBS), and Therapeutic Foster Care (TFC)
  1. ICC/IHBS &TFC Training PowerPoint – 01/24/2022
Clinical Documentation Standards Training Program:
  1. Clinical Documentations Standards Assessment Module - 11/16/2021
  2. Clinical Documentations Standards Training Module - 11/16/2021
  3. Clinical Documentations Standards Treatment Planning Module - 11/16/2021

Clinical Documentation for Short-Term Residential Therapeutic Program (STRTP) Contracted Service Providers:
  1. Short-Term Residential Therapeutic Program (STRTP) Documentation Training PowerPoint 04/07/22
  2. Short-Term Residential Therapeutic Program (STRTP) Medication Review
  3. Short-Term Residential Therapeutic Program (STRTP) Non Prescribed Medication Review
  4. Short-Term Residential Therapeutic Program (STRTP) Transition Determination Plan
  5. Short-Term Residential Therapeutic Program (STRTP) Admission Statement

Network Adequacy Certification Tool (NACT) – Timely Access Client Service Information (CSI) Assessment Record Data Submission Training for Fee-for-Service Network Providers:
  1. CSI Assessment Record Data Documentation
  2. CSI Sharefile Request - Fillable

Network Adequacy Certification Tool (NACT) – Timely Access Client Service Information (CSI) Assessment Record Data Submission Training for Community Based Organizations:
  1. CSI Assessment Record Data Definitions
  2. CSI Assessment Record Data Documentation - updated 9/12/22
  3. CSI Assessment Record Data FAQs
  4. CSI Sharefile Request - Fillable
  5. CSI Timeliness Training Manual
  6. CSI Timeliness Data Collection Form with instructions
  7. CSI Assessment Record Data FAQs - added 9/19/2022


Clinical Documentation Standards for Adult Residential Specialty Mental Health Services:
  1. Training PowerPoint: Adult Residential Treatment
  2. Adult Residential Treatment Concurrent Review Workflow
  3. Adult Residential Treatment Medical Necessity Criteria
  4. SMHS Residential SAR
  5. SMHS Residential Authorization Decision Form


Clinical Documentation Standards “Train the Trainer” Training for Master Contract Providers:
(Formally Medi-Medi Training)
  1. Power Point
  2. APA- DSM-5 Update
  3. Child 0-5 Screening Form for Assessment and Treatment as Medically Necessary
  4. ACBH Mental Health (MH) Medi-Cal Lockout Grid
  5. ACBH Service Descriptions
  6. ACBH Guidelines for Scope of Practice Credentialing (MH)
  7. Assessment and Plan Due Date datasheet
  8. B.I.R.P. Progress Note Checklist
  9. Clinical Documentation Standards
  10. Clinical Documentation “Train the Trainer” Training Development Exercise
  11. Exhibit 2: DHCS Reasons for SMHS Recoupment with ACBHCS Comments
  12. ACBH Psychosocial Conditions/Diagnosis List and Crosswalks/General Medical Codes
  13. ACBH Standard Abbreviations
  14. Highlights of PHI/PI Security Requirements
  15. “How To” to the Informing Materials Packet
  16. HSCA “No Wrong Door” Letter to Providers, 2014
  17. Informing Materials
  18. InSyst Update for MH and SUD Clients PPT - 3/22/17
  19. Interactive Complexity
  20. Client Plan
  21. MH InSyst Procedure Code Table-February 2021
  22. Progress Note Exercise
  23. Provider Relations Help Desk Handout
  24. Suicide-Homicide Risk Assessment


Clinical Documentation Training for Clinician Gateway Electronic Health Record Users:
  1. Power Point Presentation
  2. ACBH Guidelines for Scope of Practice Credentialing (MH)
  3. Adult Behavioral Health Screening form for Assessment and Treatment as Medically Necessary
  4. Child 6-17 Behavioral Health Screening Form for Assessment and Treatment as Medically Necessary
  5. Suicide-Homicide Risk Assessment
  6. Lockouts
  7. Bright Futures Tool for Professionals: Pediatric Symptom Checklist
  8. ACBHCS Psychosocial Conditions/Diagnosis List and Crosswalks/General Medical Codes
  9. MH InSyst Procedure Code Table-February 2021
  10. Informing Materials Acknowledgement of Receipt


Clinical Documentation Standard Training for Mental Health Plan Fee for Service Providers (MHP Network):
  1. Training Handout
  2. Informing Materials
  3. ACBHCS Diagnosis List and Crosswalks
  4. Fee-For-Service Clinical Documentation Standards Manual
  5. Lockout Grid
  6. Adult BH Screening Form
  7. Child 0-5 BH Screening
  8. Child 6-17 BH Screening
  9. ACBH Guidelines for Scope of Practice Credentialing (MH)
  10. Request for Continued Service (RCS)
  11. Provider Attestation
  12. Suicide/Homicide Risk Assessment

Day Rehab/Day Treatment Intensive Clinical Documentation Training
  1. PowerPoint

DSM-5 Integration

1. DSM 5 Integration PowerPoint Handout
   1a. DSM 5® Update
2. Clinician Rated Dimensions of Psychosis
3. DSM-5 Update - APA
4. ACBHCS Mental Health Outpatient DSM-5 List Alphabetical


Clinical Documentation Training for Substance Use Disorder Providers:

1. OS/IOS/RES/RSS/WM Training - 2/6/19 (revised)
2. OTP Training Docx - 11/19/21


CQRT Forms for SUD Providers:

1. ACBH Guide to Completing SUD CQRT 11.1.2019
2. ACBH SUD Full Medical Necessity CQRT Tool (OS/IOS/RSS/WM/RES)
3. ACBH SUD Brief Medical Necessity CQRT Tool (OS/IOS/RSS)
4. ACBH SUD Med Necessity CQRT Tool Comment Sheet
5. CQRT Attendance Sheet
6. CQRT Minutes
7. CQRT Disallowance Tracking/Code Changing Sheet


Documentation for Evaluation and Management Services:

1. E/M Documentation & Auditing Training PowerPoint
2. E/M Documentation & Auditing Training Resources
3. E/M Services Guide: Coding by Key Components: AACAP
4. E/M Progress Note Examples: Office, Established Client: AACAP

Templates:
1. E/M Progress Note Template: Based on the Elements
    a. E/M Documentation Based on the Elements: Auditing Tool
2. Instructions for E/M Progress Note Template: Counseling & Coordination of Care
    a. E/M Progress Note Template: Counseling & Coordination of Care

Online Training Resources:
The National Council Resource Page
1997 Documentation Guidelines for Evaluation and Management Service
The American Psychiatric Association CPT Resource Page
The AMA CPT Resource Page