providing mental health &
substance abuse  services for
the people of Alameda County ...  

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2000 Embarcadero Cove, Suite 400, Oakland, CA  94606
Phone: (510) 567-8100    Driving Directions

Quality Assurance

Welcome to the Quality Assurance Office website!

We invite you to explore the pages within the Quality Assurance tab and give us your feedback by emailing

Who are we?

The QA Office of Alameda County Behavioral Health Care Services (ACBHCS) oversees the quality of services delivered to beneficiaries of the Mental Health Plan. The primary responsibility of the QA Office is to ensure that state or federal laws and regulations, and BHCS policies are met by all ACBHCS network providers of behavioral health care services. Examples of this Office’s responsibilities relating to delivery of services are to establish and monitor standards of: Clinical record documentation, notification to beneficiaries of their rights, final credentialing of MHP Network Providers, etc.

Although the QA Office implements the Department’s auditing and investigation functions, the ultimate authority for all final decisions is held by Executive Administration.

We are here to assist:
QA Administration:
  Torfeh Rejali, LMFT, QA Administrator
Jeri Mares, LMFT Associate, QA Associate Administrator
QA Technical Assistance:
Effective February 3, 2020:
QA Technical Assistance Information - 1/29/20
Site Certification:
  Gina Battaglia, MA  
  Shannon Benson, MPA  
Consumer Assistance line:
HIPAA Breach Inquiries:  
Fraud, Waste, & Abuse Hotline:
Clinical Staff:
Ray Carlson, LCSW James Edwards, LCSW Rafael Chang, LMFT
Amy Saucier, LMFT Jennifer Fatzler, LMFT Danielle Pence, LMFT LPCC Thema Page, LCSW
Brion Phipps, LCSW Jeffery Sammis, PsyD James Hong, LCSW Tiffany Garcia, LCSW
David Woodland, LPCC Monique Barnes, LMFT Tony Sanders, PhD
Custodian of Records:
Anthony Austin, RHIC
Administrative Support Staff:
  Tiffany Lynch, Administrative Specialist II  
  Laneisha Whitfield, Administrative Assistant  
  Sandy Adams, Administrative Assistant  
  Irene Villagomez, Specialist Clerk II  

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