providing mental health &
substance abuse  services for
the people of Alameda County ...  

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Quality Improvement Get e-mail updates when this information changes.

Welcome to the Quality Improvement webpage

The goals of the Quality Improvement Program are to establish and maintain a systematic process for monitoring and tracking key indicators for client care and administrative support functions; support organizational decision-making; implement and evaluate ongoing quality improvement activities across ACBHCS; develop communication strategies to share information with providers and other appropriate stakeholders; and create quality improvement capability across programs and services.

Quality Improvement consists of the following programs:

What’s New

Quality Improvement Plan

Quality Improvement Resources & Tools

California External Quality Review Organization (CAEQRO)

  • CAEQRO Report - FY 2011-12

Contact Quality Improvement Staff

Toni Tullys
Director, Quality Improvement Program
Office: 510.639.1209
Gigi Crowder
Cultural Competency/Ethnic Services Manager
Office: 510.777.2118
Sean Jara
Quality Improvement Coordinator
Office: 510.383.-1776
Margaret Walkover MPH
Director of Wellness Recovery and Resiliency
Office: 510.383.1781
Linda Truong
Quality Improvement Administrative Assistant
Office: 510.383.1777
Paul Takayanagi
Training Officer
Office: 510.639.1373
Sanjida Mazid
Workforce Development Manager
Office: 510.567.8071