providing mental health &
substance abuse  services for
the people of Alameda County ...  
   

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QA Manual

   

Download Complete QA Manual - Uploaded 1/2/14
   
SECTION  
 
1
 QUALITY MANAGEMENT AND IMPROVEMENT PROGRAM*
 1-1ACBHCS ORGANIZATIONAL CHART
 
  *OTHER CONTENT FOR THIS SECTION IS UNDER REVIEW
 
2
 ETHICAL CONDUCT CODE
 2-1ETHICAL CONDUCT POLICY AND PROCEDURE *FORTHCOMING UNDER REVIEW
 2-2MEDICARE CODE OF CONDUCT
 2-3SUPERVISION AND PROFESSIONAL STANDARDS POLICY *FORTHCOMING UNDER REVIEW
 2-4PROFESSIONAL STANDARDS FOR MFT; MD; LCSW; & PHD PROFESSIONS
 
3
 CREDENTIALING AND RE-CREDENTIALING
 3-1CREDENTIALING AND RE-CREDENTIALING POLICY AND PROCEDURE
 3-2RESTRICTION OF PRIVILEGES FOR PRACTITIONERS (INITIAL APPLICANT)
 3-3PROFESSIONAL LICENSING WAIVER POLICY AND PROCEDURE
 3-4MEMO FROM QA RE: DMH LETTER NO. 10-03 WITH ATTACHMENTS
 3-5PROFESSIONAL LICENSING WAIVER FORM
 
4
 PROVIDER PROBLEM RESOLUTION
 4-1Provider Problem Resolution and Appeals
 
5
 PRACTITIONER PROFILING
 5-1INDEPENDENT PRACTITIONER PROFILING SYSTEM
 5-1ACBHCS- BHP CREDENTIALS COMMITTEE’S PRACTITIONER PROFILING
 
6
 SENTINEL EVENTS
 6-1FORMALIZED CASE REVIEW POLICY - REVISED 12/2015
 6-2FORMALIZED CASE REVIEW FORMS
 6-3UNUSUAL OCCURRENCE AND DEATH REPORTING POLICY - REVISED 12/2015
 6-4UNUSUAL OCCURRENCE AND DEATH REPORTING FORM - REVISED
 6-4AUNUSUAL OCCURRENCE AND DEATH REPORTING FORM MSWORD TEMPLATE
 6-5UNUSUAL OCCURRENCE_DEATH REPORTING COMPARISON SHEET - NEW
 
7
 CLINICAL RECORD DOCUMENTATION STANDARDS
 7-1CLINICAL RECORD DOCUMENTATION STANDARDS
 7-2MHP NETWORK PROVIDER DOCUMENTATION STANDARDS - REVISED
 7-3STANDARD ABBREVIATIONS
 7-4EPSDT CHART DOCUMENTATION MANUAL
 7-5PROGRESS NOTE POLICY AND PROCEDURE - Progress Notes for Mental Health Services
 7-6Service Descriptions - Mental Health Service Definitions & Examples
 7-7Guidelines and Operational Standards for CANS/ANSA Tools Within the Mental Health System of Care
 
8
 QUALITY ASSURANCE REVIEW: AUDITS
 8-1AUDIT OF MEDICAL CHARTS OF PROVIDERS OF SMHS AND NON-SMHS
 8-2REGULATORY COMPLIANCE (AUDIT TOOL)
 
9
 ULTIZATION MANAGEMENT PROGRAM
 9-1CLINICAL/QUALITY REVIEW TEAM REVIEW POLICY AND PROCEDURE MANUAL (CQRT)
 9-1ACQRT ADULT FORM
 9-2UTILIZATION MANAGEMENT REVIEW POLICY LEVEL I ADULT SERVICES
 9-3DRUG MEDI-CAL UTILIZATION REVIEW REQUIREMENTS
 9-4UTILIZATION MANAGEMENT PROGRAM
 9-5SB785 POLICY
 
10
 BENEFICIARY RIGHTS INFORMING MATERIALS
 10-1NOTIFICATION OF BENEFICIARY RIGHTS
 10-3HOW TO USE INFORMING MATERIALS PACKET
 10-3AINFORMING MATERIALS PACKET- English
 10-3BINFORMING MATERIALS PACKET- Chinese Traditional (Mandarin)
 10-3CINFORMING MATERIALS PACKET- Farsi
 10-3DINFORMING MATERIALS PACKET- Spanish
 10-3EINFORMING MATERIALS PACKET- Vietnamese
 10-3FINFORMING MATERIALS PACKET- Chinese Simplified (Cantonese)
 10-3GINFORMING MATERIALS PACKET- ANNUAL SIGNATURE PAGE
 10-4CONSUMER AND FAMILY GRIEVANCE POLICY
 10-4ACONSUMER AND FAMILY FORMS - English
 10-4BCONSUMER AND FAMILY FORMS - Farsi
 10-4CCONSUMER AND FAMILY FORMS - Spanish
 10-4DCONSUMER AND FAMILY FORMS - Chinese Simplified (Cantonese)
 10-4ECONSUMER AND FAMILY FORMS - Chinese Traditional (Mandarin)
 10-4FCONSUMER AND FAMILY FORMS - Vietnamese
 10-5CONSUMER AND FAMILY GRIEVANCE POSTER
 10-6ADVANCE DIRECTIVE POLICY
 10-7ADVANCE DIRECTIVE BOOKLET - YOUR RIGHTS AND RESPONSIBILITIES
 10-8INFORMING MATERIALS LIST
 10-9RESPONSE TO SUBPOENA FOR THE PRODUCTION OF PSYCHIATRIC AND/OR SUBSTANCE ABUSE RECORDS
 10-10Client Rights, Complaint, and Fair Hearing Policy for Substance Use Prevention & Treatment – 4/2017
 10-11Procedure for Test Calls to ACCESS Program
 10-12NOTICES OF ACTIONS FOR MEDI-CAL BENEFICIARIES
 
11
 CONFIDENTIALITY POLICIES
 11-1POSITION STATEMENT ON COMMUNICATION OF CLIENT INFORMATION
 11-2MANAGEMENT OF PROTECTED HEALTH INFORMATION
 11-3POLICY ON CLINICAL DATA SECURITY
 11-4OATH OF CONFIDENTIALITY
 11-5HIPAA BREACH REPORTING POLICY
 11-6RECORD STORAGE AND RETENTION POLICY & PROCEDURE - NEW, 1/2/14
 11-7SECURE COMMUNICATIONS POLICY - NEW, 1/2/14
 
12
 CONSUMER SATISFACTION SURVEY
 12-1CONSUMER SATISFACTION SURVEY
 
13
 VOTER REGISTRATION POLICY AND PROCEDURE
 13-1VOTER REGISTRATION POLICY AND PROCEDURE
 13-2VOTER REGISTRATION APPLICATION
 
14
 CALIFORNIA REPORTING LAWS
 14-1POLICY ON REPORTING DEMENTING CONDITIONS
 14-2CHILDREN’S AND ADULT OUTPATIENT CLINIC POLICY REGARDING COURT ORDERED REFERRALS
 14-3ELDER/DEPENDANT ADULT ABUSE REPORTING POLICY - REVISED MAY, 2013
 14-4CHILD ABUSE REPORTING POLICY
 14-5WARNING AND REPORTING REQUIREMENTS IN TARASOFF-LIKE SITUATIONS
 
15
 PROGRAM INTEGRITY
 15-1SERVICE VERIFICATION POLICY - NEW 11/2015
 15-2 OIG and OTHER EXCLUSION LIST MONTIORING OVERSIGHT, AND REPORTING - NEW 5/2016
 15-3 WHISTLEBLOWER PROGRAM FOR FRAUD, WASTE, AND ABUSE
 15-4 WHISTLEBLOWER REPORTING FORM
 15-5 WHISTLEBLOWER POSTER
 15-6 BHCS COMPLIANCE AND PROGRAM INTEGRITY PLAN
 
16
 MEDI-CAL SITE CERTIFICATION
 16-1MEDI-CAL SITE CERTIFICATION FOR PROVIDERS OF MENTAL HEALTH SERVICES POLICY
 16-2MEDI-CAL SITE CERTIFICATION PROTCOL
 16-3MEDI-CAL SITE CERTIFICATION PROTOCOL, “HOW TO”
 16-4PUBLIC SCHOOL MEDI-CAL SITE CERTIFICATION PROCEDURE
 16-5PROVIDER CHECKLIST for MEDI-CAL CERTIFICATION OF PUBLIC SCHOOL SITES
 16-6PROVIDER CHECKLIST for MEDI-CAL CERTIFICATION OF NON-SCHOOL SITES
 
17
 MISCELLANEOUS POLICIES
 17-1CULTURALLY AND LINGUISTICALLY PROFICIENT SERVICES
 17-2TOBACCO POLICIES
 17-3EARLY & PERIODIC SCREENING DIAGNOSIS AND TREATMENT (EPSDT) NOTIFICATION POLICY - Posted 1/9/14
 17-4OBTIANING AUTH FOR PRESCRIBING PSYCH MED TO YOUTH - JV PROTECTION
  JV Forms Link
 17-5CLINICAL PSYCHIATRIC PHARMACIST SCOPE OF PRACTICE FOR MEDICATION THERAPY MANAGEMENT


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