providing mental health &
substance abuse  services for
the people of Alameda County ...  
   

Click here to go to homepage!

2000 Embarcadero Cove, Suite 400, Oakland, CA  94606
Phone: (510) 567-8100    Driving Directions

   Advanced Search   

Training

   

Welcome to Quality Assurance’s Training Page! Here you will find the most up to date information on trainings provided by QA including handouts and registration. Please check back regularly for additional training opportunities from QA.

QA Training Schedule 2019
 
Registration is required for all trainings except where noted Training Handouts & Resources
 
Authorization of SUD Services and CQRT Training
Who should attend: SUD counselors (Certified and Registered) and therapists (Licensed Physician, Psychologist, Social Worker or Marriage Family Therapist, Interns Registered with California Board of Psychology or the California Board of Behavioral Sciences) working within the Alameda County Behavioral Health Services system

Training Objectives: :
  1. Understand the purpose of the CQRT and its function in improving compliance with documentation standards.
  2. Understand the distinction between clinical and quality reviews.
  3. Understand the expectations of how to participate in Alameda County BHCS CQRT meetings.
  4. Understand the paperwork necessary to participate in Alameda County BHCS CQRT meetings.
  5. Understand the clinical review cycles of charts and how they guide clinical practices.
  6. Ability to set up and/or improve internal Clinical Quality Review Teams in their agencies.
Location: 2000 Embarcadero Cove, 3rd Floor, Joaquin Miller Room, Suite 305, Oakland
Date: June 27th 2018
Time: 9:00 am – 2:00 pm

Authorization of SUD Services and Clinical Quality Training


PART 2:
Required for all SUD ODS: OS, IOS and Residential Providers
Location: 2000 Embarcadero Cove, 3rd Floor, Joaquin Miller Room, Suite 305, Oakland
Date: July 19th 2018
Time: 9:00 am – 4:00 pm

Authorization of SUD Services and Clinical Quality Training – Part Two
 
Clinical Documentation Standards Training "Train the Trainer" for Master Contract Providers Training
Who should attend: ACBHCS Providers only. Organizations that have a contract to provide specialty mental health services (all levels of care) and who claim through INSYST. This training is for QA staff and supervisors from organizations
Who should not attend:
  • Direct service staff at county run clinics and other organizations that use Clinician’s Gateway (CG) as their Electronic Health Record (EHR) should attend the “Clinical Documentation Training for Clinician Gateway-Electronic Health Record Users.”
  • Any Provider that uses the CMS 1500 paper forms to bill for services should attend the “Clinical Documentation Training for Mental Health Plan (MHP) Network Providers.”
Topics: Addresses ACBHCS & Medi-Cal documentation requirements, including E/M documentation for counseling & coordination of care services and the CQRT authorization process for Master Contract Providers

All sessions are located at 2000 Embarcadero Cove, 3rd Floor, Joaquin Miller Conference Room, Oakland
All sessions run 9:00 am – 4:30 pm
February 13th May 8th August 21th October 9th
Clinical Documentation for Master Contract Providers Training Announcement
   
New Clinical Documentation Standards Protocols “Train the Trainer”
A Special Two-Hour Training presenting several recommendations that were made in response to the release of the DHCS Information Notice 17-040.
January 23rd 9-11 am or 12-2 pm February 14th 9-11 am or 12-2 pm  
Training Announcement
   
Authorization and Clinical Documentation Training for Substance Use Disorder Treatment
Who should attend: Organizations that have a contract to provide Substance Use Disorder (SUD) services
Topics: Addresses ACBHCS & Medi-Cal documentation requirements for SUD treatment providers

All sessions are located at 2000 Embarcadero Cove, 3rd Floor, Joaquin Miller Room, Oakland
All sessions run 9:00 am – 4:00 pm
February 6th May 30th July 31st October 23rd
Authorization and Clinical Documentation for Substance Use Disorder Treatment Announcement
   
ACBHCS Mental Health Plan (MHP) Fee-For Service Providers
Who should attend: ACBHCS Providers only. Individual, group, and organizational Providers that are part of the Mental Health Network that claims through CMS 1500 paper forms
Who should not attend: Providers that claim through INSYST should instead attend the “Clinical Documentation Training for Mental Health Services "Train the Trainer" Training”
Topics: Addresses Mental Health Assessment, Client Plan Development, and Service Provision Documentation Requirements for MHP Network Providers

All sessions are located at 2000 Embarcadero Cove, 3rd Floor, Joaquin Miller Room, Oakland
All Sessions run 9:00 am – 4:30 pm
March 20th June 4th September 11th November 13th
ACBHCS Mental Health Plan (MHP) Fee-For Service Providers Training Announcement
   
Clinical Documentation Training for Clinician’s Gateway-Electronic Health Record (EHR) Users
Who should attend: ACBHCS Providers only. County run clinics and organizations that use Clinician’s Gateway (CG) as their Electronic Health Record (EHR) and who bill through INSYST. This is not a training on how to use Clinician’s Gateway, but is a training on how to get documentation up to Medi-Cal standards. This training is designed for direct line staff (but supervisors and QA may attend).
Who should not attend: QA Leads, directors, managers, supervisors and Providers that do not use CG should attend the “Clinical Documentation Training for Mental Health Services ‘Train the Trainer’ Training”
Topics:Addresses mental health assessment, client plan development, and service provision documentation requirements in the Electronic Healthcare Records System: Clinician’s Gateway

All sessions are located at 2000 Embarcadero Cove, 3rd Floor, Joaquin Miller Room, Oakland
All Sessions run 9:00 am – 4:00 pm
March 8th May 15th September 6th November 20th
Clinical Documentation for Clinicians Gateway Electronic Health Record Users Announcement
   
Clinical Quality Review Team (CQRT) Mental Health Training
Who should attend: ACBHCS Providers only. All organizations who bill through INSYST and self-authorize through INSYST.
Note: Organizations that are new to billing Medi-Cal or who have received new contracts or started new programs (including organizations that take over an existing contract from another agency) are required to attend county run CQRT meetings and will be provided with a special CQRT training during the first meeting.
Who should not attend:Individual providers or organizations that bill through CMS 1500 paper forms should attend the “Clinical Documentation Training for Mental Health Plan (MHP) Network Providers.” The process for requesting packages of services and authorization will occur at that training and not at the CQRT training.

Topics: Addresses the CQRT process, self authorization, using (new and improved) CQRT forms, reducing risk of audit disallowances.

All Sessions located at 2000 Embarcadero Cove, 3rd Floor, Joaquin Miller Room, Oakland
All Sessions run 9:00 am – 1:00 pm
April 10th July 10th October 16th  
Clinical Quality Review Team (CQRT) Mental Health Training Announcement
   
Evaluation and Management (Medication Services)
Who should attend: ACBHCS Medical Providers Only. Psychiatrists (MD, DO);Advanced Practice Nurses; Clinical Nurse Specialists (CNS); Nurse Practitioners (NP); Physician Assistants (PA)
Who should not attend: RN’s, LVN’s, CAN’s, & PT’s who do NOT bill E/M codes

Topics: Address how to break down Evaluation/Management coding into components and review criteria for documentation of these components. Explain the current AMA/CMS guidelines for documenting the E/M progress notes for compliance with documentation standards.

All Sessions located at 2000 Embarcadero Cove, 3rd Floor, Joaquin Miller Room, Oakland
Sessions run 9:00 am – 12:00 pm
Febrary 1st, 2019  
Evaluation and Management for Medication Services Announcement
   
SUD CQRT Meeting Schedule
Topics: Addresses the CQRT process, self-authorization, using (new and improved) CQRT forms, reducing risk of audit disallowances.
All Sessions located at 2000 Embarcadero Cove, 3rd Floor, Joaquin Miller Room, Oakland
All Sessions run 9:00 am – 3:00 pm
 
Group A Group B
Options City of Fremont
Bi-Bett Horizon - Project
AHS La Familia
Second Chance Eden
2018-2019 SUD CQRT Meeting Schedules for OS/IOS/RES:
SUD CQRT Meeting Schedule for OS/IOS
SUD CQRT Meeting Schedule for RES
   
QA Brown Bag Question & Answer for Mental Health Providers
Mental Health Providers are invited to join QA clinical staff for a question and answer session; twice monthly: 2nd and 4th Tuesdays.
Who should attend: ACBHCS Providers only. QA Lead staff, Directors, Managers and Supervisors.
Topics:All providers can bring topics to discuss. QA will, at times, present on specific topics.
Providers may call into the conference line and attend the meeting remotely by calling 1-877-336-1828, participant code: 8298628

All Sessions located at 2000 Embarcadero Cove, 3rd Floor, Joaquin Miller Room, Oakland
All Sessions run 12:00 pm – 1:00 pm

No Registration Required

Join by Teleconference 877-336-1828; Passcode 8298628

January 4th February 8th March 1th April 8th May 3rd June 7th
July 12th August 2nd September 13th October 4th November 1th December 6thth
QA Mental Health Brown Bag Technical Assistance Schedule

Join by Teleconference 877-336-1828; Passcode 8298628
 
QA Brown Bag Question and Answer for Substance Use Disorder Providers
SUD Providers are invited to join QA clinical staff for a question and answer session; once monthly: 3rd Thursdays
Who should attend: ACBHCS Providers only. QA Lead staff, Directors, Managers and Supervisors of SUD programs. :
Topics:All providers can bring topics to discuss. QA will, at times, present on specific topics.
Providers may call into the conference line and attend the meeting remotely by calling 1-877-336-1828, participant code: 8298628

All Sessions located at 2000 Embarcadero Cove, 3rd Floor, Joaquin Miller Room, Oakland
All Sessions run 12:00 pm – 1:00 pm

No Registration Required

Join by Teleconference 877-336-1828; Passcode 8298628
January 18th February 15th March 8th April 19th May 17th June 21st
 

SUD Brown Bags have been suspended until further notice. Please contact Sharon Loveseth for Technical Assistance.
For more information or questions, email QAOffice@acbhcs.org

 

REGISTRATION

Online Training Registration System for QA

All BHCS employees, Master Contract Providers, and Network Providers can access Alameda County's Learning Center online registration system and have the ability to self-register for BHCS QA training classes, see your personalized training record, and keep your profile up-to-date.

Things you should know:

  1. If you have taken a QA training course in 2015, you are in the system. The default login and password is: User Name: email address; Password: 2015; To change your default settings, reference the Training Registration Guide,: ”Optional: How to Edit your User Profile”
  2. Existing users: If you have taken Any course via the BHCS Training Unit; then your existing login is valid and you may use it to register for QA classes
  3. New to Alameda County Learning Center? Create a new user profile by clicking Here.
  4. For assistance with registering for a QA Class, please reference the Training Registration Guide for External Users; for County Staff use this Guide; or email QAOffice@acgov.org
   
Training Handouts & Resources
Clinical Documentation and Authorization for Substance Use Disorder Treatment:
  1. PowerPoint (Part I) BHCS SUD CQRT
    PowerPoint (Part II) BHCS SUD CQRT: A Guide to the SUD Authorization Process ACBH Plan Members
  2. Alameda County Guide to Drug Medi-Cal Services
  3. Guide to Completing SUD CQRT Forms
  4. SUD CQRT Authorization Form
  5. Color Code for Chart Tagging
  6. CQRT Attendance Sheet
  7. CQRT Comments Sheet
  8. CQRT Minutes Sheet
  9. Disallowance Tracking Sheet
  10. Required Documents
  11. Chart Review Legend
  12. INSYST Location Description
  13. ACBHCS Substance Use Disorder-InSyst Procedure Codes effective 7-1-18
  14. Grievance and Appeals Process
  15. Standard Abbreviations
  16. Legal Action Center: Resource RE 42CFR, Pt.2
  17. Frequently Asked Questions
  18. SUD DMC-ODS Regulatory COmpliance Tool
  19. OS/IOS Brief MN and CQRT Template


Clinical Documentation Standards “Train the Trainer” Training for Master Contract Providers:
(Formally Medi-Medi Training)
  1. Power Point
  2. APA- DSM-5 Update
  3. ACBHCS General Medical Condition Codes
  4. ACBCS’ Mental Health (MH) Medi-Cal Lockout Grid
  5. ACBHCS PsychoSocial Dx by DSM Name
  6. ACBHCS PsychoSocial Conditions by ICD-10 by Code
  7. ACBHCS SMHS Outpatient Medi-Cal Included Diagnosis List by DSM-5 Name Updated 10-1-18
  8. ACBHCS SMHS Outpatient Medi-Cal Included Diagnosis List by ICD-10 Code Updated 10-1-18
  9. ACBHCS Outpatient Medi-Cal Included Crosswalk Alpha by ICD-10 Code Updated 10-1-18
  10. ACBHCS Mental Health Outpatient (includes PES/CSU) Crosswalk and Medi-Cal Included DX List by ICD-10 Name revised 2-21-18
  11. ACBHCS Service Descriptions
  12. ACBHCS Guidelines for Scope of Practice Credentialing (MH & SUD)
  13. Assessment and Plan Due Date datasheet
  14. B.I.R.P. Progress Note Checklist
  15. Clinical Documentation Standards
  16. Clinical Documentation “Train the Trainer” Training Development Exercise
  17. Exhibit 2: DHCS Reasons for SMHS Recoupment with ACBHCS Comments
  18. General Medical Condition Summary Codes
  19. Highlights of PHI/PI Security Requirements
  20. “How To” to the Informing Materials Packet
  21. HSCA “No Wrong Door” Letter to Providers, 2014
  22. Informing Materials List
  23. Informing Materials Packet- English
  24. Insyst Update for MH and SUD Clients PPT - 3/22/17
  25. Interactive Complexity
  26. Lockouts - Revised May, 2017
  27. Master InSyst Procedure Code Table - Revised June, 2015
  28. Progress Note Exercise
  29. Provider Relations Help Desk Handout
  30. Regulatory Compliance
  31. Standard Abbreviations
  32. Suicide-Homicide Risk Assessment


Clinical Documentation Training for Clinician Gateway Electronic Health Record Users:
1. Power Point Presentation
2. ACBHCS SMHS Outpatient Medi-Cal Included List Alpha by Name revised 10-1-18
3. ACBHCS SMHS Outpatient Medi-Cal Included List by ICD_10 Code revised 10-1-18
4. ACBHCS SMHS Outpatient Medi-Cal Included Crosswalk Alpha by ICD-10 Name revised 2-21-18
5. ACBHCS SMHS Outpatient Medi-Cal Included Crosswalk by ICD-10 Code revised 10-1-18
6. ACBHCS Guidelines for Scope of Practice Credentialing (MH & SUD)
7. Suicide-Homicide Risk Assessment
8. Lockouts
9. Standard Abbreviations
10. Insyst Update for MH and SUD Clients PPT - 3/22/17
11. SAMHSA - Helping Famillies to Support Their LGBT Children
12. Provider Relations Help Desk Handout
13. Pacific Center for Human Growth Information and Resources
14. Assessment Update Template - Clinician’s Gateway
15. LBGT Resources for Youth
16. B.I.R.P. Progress Note Check List
17. Example of BIRP Progress Note
18. Exhibit 2: DHCS Reasons for SMHS Recoupment: With ACBHCS Comments
19. Assessment & Plan Due Dates
20. ACBHCS Psychosocial Conditions – By DSM Name
21. ACBHCS Psychosocial Conditions – Numeric by ICD-10 Code
22. General Medical Condition Summary Codes displayed by Code
23. InSyst Procedure Code Table 3.2018

Clinical Documentation Standard Training for Mental Health Plan (MHP) Fee for Service Providers (MHP Network):
  1. PowerPoint
  2. ACBHCS SMHS Outpatient Medi-Cal Included List Alpha by Name revised 10-1-18
  3. ACBHCS SMHS Outpatient Medi-Cal Included List by ICD_10 Code revised 10-1-18
  4. ACBHCS SMHS Outpatient Medi-Cal Included Crosswalk Alpha by ICD-10 Name revised 2-21-18
  5. ACBHCS SMHS Outpatient Medi-Cal Included Crosswalk by ICD-10 Code revised 10-1-18
  6. BIRP
  7. Informing Materials List
  8. “How To” to the Informing Materials Packet
  9. Informing Materials Packet- English
  10. Progress Note Exercise
  11. MHP Provider Network Clinical Doc Standards Manual - Revised Version Forthcoming
DSM-5 Integration

1. DSM 5 Integration PowerPoint Handout
   1a. DSM 5® Update
2. Clinician Rated Dimensions of Psychosis
3. DSM-5 Update - APA
4. ACBHCS Mental Health Outpatient DSM-5 List Alphabetical

Clinical Documentation Training for SUD Providers:

1. SUD Compliance Training
2. Title 22 Drug Medi-Cal Frequently Asked Questions (FAQs)
3. ACBHCS SUD Medi-Cal Included Dx List - Alpha revised 1-4-18
4. ACBHCS SUD Medi-Cal Included Dx List- Numeric revised 1-4-18
5. SUD Forms
6. Tobacco Guidelines for SUD Providers

Documentation for E/M Services:

1. E/M Documentation & Auditing Training PowerPoint
2. E/M Documentation & Auditing Training Resources
 

Evaluation and Management Codes:
Templates:
1. E/M Progress Note Template: Based on the Elements
    a. E/M Documentation Based on the Elements: Auditing Tool
2. Instructions for E/M Progress Note Template: Counseling & Coordination of Care
    a. E/M Progress Note Template: Counseling & Coordination of Care

Other:
1. E/M Services Guide: Coding by Key Components: AACAP
2. E/M Progress Note Examples: Office, Established Client: AACAP

Online Training Resources:
The National Council Resource Page
1997 Documentation Guidelines for Evaluation and Management Service
The American Psychiatric Association CPT Resource Page
The AMA CPT Resource Page

CQRT Train the Trainer Training Handouts:
  1. PowerPoint A Guide to the Authorization Process for Alameda County
  2. ACBHCS Clinical Documentation Standards Manual
  3. Clinical Quality Review Team Authorization/Return Log
  4. Clinical/Quality Review Attendance Sheet
  5. CQRT Authorization Form: Adult/Child Specialty Mental Health Services
  6. Chart Review Legend
  7. CQRT Chart Tagging Legend
  8. Disallowance Tracking/Code Changing Sheet
  9. CQRT Manual
  10. CQRT Regulatory Compliance Tool Comments Sheet
  11. Medi-Cal Regulatory Compliance Tool: Clinical Review (15% of charts)
  12. Medi-Cal Regulatory Compliance Tool: Clinical Review (85% of charts)
  13. Steps to Completing ACBHCS Clinical/Quality Review Form