providing mental health &
substance abuse  services for
the people of Alameda County ...  
   

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2000 Embarcadero Cove, Suite 400, Oakland, CA  94606
Phone: (510) 567-8100    Driving Directions

Training

   

Welcome to Quality Assurance’s Training Page! Here you will find the most up to date information on trainings provided by QA including handouts and registration. Please check back regularly for additional training opportunities from QA.

QA Training Schedule 2020
 
Registration is required for all trainings except where noted Training Handouts & Resources
 
ACBH Clinical Documentation Standards Training "Train the Trainer" for Master Contract Providers
Who should attend: Organizations that have a contract to provide specialty mental health services (all levels of care) and who claim through INSYST. This training is for QA staff and supervisors from organizations.

Who should not attend:
  1. Direct service staff at county run clinics and other organizations that use Clinician’s Gateway (CG) as their Electronic Health Record (EHR) should attend the “Clinical Documentation Training for Clinician Gateway-Electronic Health Record Users".
  2. Any Provider that uses the CMS 1500 paper forms to bill for services should attend the “Clinical Documentation Training for Mental Health Plan (MHP) Network Providers”.
Topics: Addresses ACBHCS & Medi-Cal documentation requirements, including E/M documentation for counseling & coordination of care services and the CQRT authorization process for Master Contract Providers.

All sessions are located at 2000 Embarcadero Cove, 3rd Floor, Joaquin Miller Conference Room, Oakland
All sessions run 9:00 am – 4:30 pm


Thursday, May 14th, 2020

Clinical Documentation Standards Training " Train the Trainer" for Master Contract Providers Announcement
 
ACBH Clinical Documentation Training for Substance Use Disorder Treatment
Who should attend: Organizations that have a contract to provide Substance Use Disorder (SUD) services.

Topics: Addresses ACBHCS & Medi-Cal documentation requirements for SUD treatment providers.


All sessions are located at 2000 Embarcadero Cove, 3rd Floor, Joaquin Miller Room, Oakland
All sessions run 9:30 am – 4:30 pm


April 21st
For: OS/IOS and Residential Services
June 11th
For: Residential Service Providers
August 19th
For: OTP and Withdrawal Management (detox)
ACBH Clinical Documentation and Authorization Training for Substance Use Disorder Treatment Announcement
   
ACBH Clinical Documentation Training for Fee-For Service Providers
Who should attend: ACBHCS Providers only. Individual, group, and organizational Providers that are part of the Mental Health Network that claims through CMS 1500 paper forms.

Who should not attend: Providers that claim through INSYST should instead attend the “Clinical Documentation Training for Mental Health Services "Train the Trainer" Training”.

Topics: Addresses Mental Health Assessment, Client Plan Development, and Service Provision Documentation Requirements for MHP Network Providers.

All sessions are located at 2000 Embarcadero Cove, 3rd Floor, Joaquin Miller Room, Oakland
All Sessions run 9:00 am – 4:30 pm


Tuesday, March 3rd, 2020 Wednesday, June 24th, 2020 Wednesday, October 21st, 2020


ACBH Clinical Documentation Training for Fee-For-Service Providers
   
ACBH Clinical Documentation Training for Clinician’s Gateway-Electronic Health Record (EHR) Users
Who should attend: ACBHCS Providers only. County run clinics and organizations that use Clinician’s Gateway (CG) as their Electronic Health Record (EHR) and who bill through INSYST. This is not a training on how to use Clinician’s Gateway, but is a training on how to get documentation up to Medi-Cal standards. This training is designed for direct line staff (but supervisors and QA may attend).

Who should not attend: QA Leads, directors, managers, supervisors and Providers that do not use CG should attend the “Clinical Documentation Training for Mental Health Services ‘Train the Trainer’ Training”.

Topics: Addresses mental health assessment, client plan development, and service provision documentation requirements in the Electronic Healthcare Records System: Clinician’s Gateway.

All sessions are located at 2000 Embarcadero Cove, 3rd Floor, Joaquin Miller Room, Oakland
All Sessions run 9:00 am – 4:30 pm


Wednesday, April 30th

ACBH Clinical Documentation for Clinician’s Gateway-Electronic Health Record (EHR) Users
   
ACBH Clinical Quality Review Team (CQRT) for Mental Health Providers

Who should attend: ACBHCS Providers only. All organizations who bill through INSYST and self-authorize through INSYST. Note: Organizations that are new to billing Medi-Cal or who have received new contracts or started new programs (including organizations that take over an existing contract from another agency) are required to attend county run CQRT meetings and will be provided with a special CQRT training during the first meeting.

Topics: Addresses the CQRT process, self-authorization, using (new and improved) CQRT forms, reducing risk of audit disallowances.

All Sessions located at 2000 Embarcadero Cove, 3rd Floor, Joaquin Miller Room, Oakland

All Sessions run 1:00 pm – 5:00 pm

Thursday, June 18th, 2020 Wednesday, October 14th, 2020


ACBH Clinical Quality Review Team for Mental Health Providers
   
ACBH QA Brown Bag Question & Answer for Mental Health Providers

In observance of recent COVID-19 guidelines, all upcoming Quality Assurance Brown Bag answer sessions will be conducted remotely until announced otherwise. We encourage interested participants to connect to upcoming sessions via the details below. Your understanding is appreciated and we look forward to working with you.

Mental Health Providers are invited to join QA clinical staff for a question and answer session; Once a month on the 1st Friday.

Who should attend: ACBH Providers only. QA Lead staff, Directors, Managers and Supervisors.

Topics: All providers can bring topics to discuss. QA will, at times, present on specific topics.

All Sessions located at 2000 Embarcadero Cove, 3rd Floor, Suite 305 in our Cherryland Room

All Sessions run 12:00 pm – 1:00 pm
No Registration Required

Join by Teleconference 877-336-1828; Passcode 8298628

January 10th February 7th March 6th April 3rd
May 1st June 5th July 3rd August 7th
September 4th October 2nd November 6th December 4th


ACBH QA Mental Health Brown Bag Technical Assistance Schedule

For more information or questions, email QAOffice@acbhcs.org
   
ACBH QA Brown Bag Question & Answer for Substance Use Disorder Providers

In observance of recent COVID-19 guidelines, all upcoming Quality Assurance Brown Bag answer sessions will be conducted remotely until announced otherwise. We encourage interested participants to connect to upcoming sessions via the details below. Your understanding is appreciated and we look forward to working with you.

Substance Use Disorder Providers are invited to join QA clinical staff for a question and answer session; Once a month on the 3rd Thursday.

Who should attend: ACBH Providers only. QA Lead staff, Directors, Managers and Supervisors.

Topics: All providers can bring topics to discuss. QA will, at times, present on specific topics.

All Sessions located at 2000 Embarcadero Cove, 3rd Floor, Suite 305 in our Cherryland Room
All Sessions run 12:00 pm – 1:00 pm

No Registration Required

Join by Teleconference 877-336-1828; Passcode 8298628

January 16th February 20th March 19th April 16th
May 21st June 18th July 16th August 20th
September 17th October 15th November 19th December 17th


ACBH QA Substance Use Disorder Brown Bag Technical Assistance Schedule

For more information or questions, email QAOffice@acbhcs.org
   
REGISTRATION

Online Training Registration System for QA

All BHCS employees, Master Contract Providers, and Network Providers can access Alameda County's Learning Center online registration system and have the ability to self-register for BHCS QA training classes, see your personalized training record, and keep your profile up-to-date.

Things you should know:

  1. If you have taken a QA training course in 2015, you are in the system. The default login and password is: User Name: email address; Password: 2015; To change your default settings, reference the Training Registration Guide,: ”Optional: How to Edit your User Profile”
  2. Existing users: If you have taken Any course via the BHCS Training Unit; then your existing login is valid and you may use it to register for QA classes
  3. New to Alameda County Learning Center? Create a new user profile by clicking Here.
  4. For assistance with registering for a QA Class, please reference the Training Registration Guide for External Users; for County Staff use this Guide; or email QAOffice@acgov.org
   
Training Handouts & Resources
ACBH Timeliness Reporting Clinical Documentation Standards Training:
  1. PowerPoint
  2. MHS/CSI Timeliness Data Collection Form
  3. Client Services Information (CSI) Timeliness Definitions
  4. Timely Access to Service Standards and Tracking Requirements Policy
  5. MSUDS Information Notice No.: 19-020


Clinical Documentation and Authorization for Substance Use Disorder Treatment:
  1. PowerPoint
  2. Alameda County Guide to Drug Medi-Cal Services
  3. Guide to Completing SUD CQRT Forms
  4. SUD CQRT Authorization Form
  5. Color Code for Chart Tagging
  6. CQRT Attendance Sheet
  7. CQRT Comments Sheet
  8. CQRT Minutes Sheet
  9. Disallowance Tracking Sheet
  10. Required Documents
  11. Chart Review Legend
  12. INSYST Location Description
  13. ACBHCS Substance Use Disorder-InSyst Procedure Codes effective 7-1-18
  14. ACBH SUD Full Medical Necessity CQRT Tool v.11.1.2019 (fillable)
  15. Grievance and Appeals Process
  16. Legal Action Center: Resource RE 42CFR, Pt.2
  17. Frequently Asked Questions
  18. SUD DMC-ODS Regulatory Compliance Tool
  19. OS/IOS Brief MN and CQRT Template
  20. Provider Log of MAT drug Services


Clinical Documentation Standards “Train the Trainer” Training for Master Contract Providers:
(Formally Medi-Medi Training)
  1. Power Point
  2. APA- DSM-5 Update
  3. ACBH General Medical Condition Codes
  4. ACBH Mental Health (MH) Medi-Cal Lockout Grid
  5. ACBH Service Descriptions
  6. ACBH Guidelines for Scope of Practice Credentialing (MH & SUD)
  7. Assessment and Plan Due Date datasheet
  8. B.I.R.P. Progress Note Checklist
  9. Clinical Documentation Standards
  10. Clinical Documentation “Train the Trainer” Training Development Exercise
  11. Exhibit 2: DHCS Reasons for SMHS Recoupment with ACBHCS Comments
  12. ACBH Psychosocial Conditions/Diagnosis List and Crosswalks/General Medical Codes
  13. ACBH Standard Abbreviations
  14. Highlights of PHI/PI Security Requirements
  15. “How To” to the Informing Materials Packet
  16. HSCA “No Wrong Door” Letter to Providers, 2014
  17. Informing Materials
  18. InSyst Update for MH and SUD Clients PPT - 3/22/17
  19. Interactive Complexity
  20. Lockouts - Revised May, 2017
  21. InSyst Procedure Code Table - Revised March, 2018
  22. Progress Note Exercise
  23. Provider Relations Help Desk Handout
  24. Regulatory Compliance
  25. Suicide-Homicide Risk Assessment


Clinical Documentation Training for Clinician Gateway Electronic Health Record Users:
  1. Power Point Presentation
  2. ACBH Guidelines for Scope of Practice Credentialing (MH & SUD)
  3. Adult Behavioral Health Screening form for Assessment and Treatment as Medically Necessary
  4. Child 6-17 Behavioral Health Screening Form for Assessment and Treatment as Medically Necessary
  5. Suicide-Homicide Risk Assessment
  6. Lockouts
  7. Bright Futures Tool for Professionals: Pediatric Symptom Checklist
  8. ACBHCS Psychosocial Conditions/Diagnosis List and Crosswalks/General Medical Codes
  9. InSyst Procedure Code Table 3.2018
  10. Informing Materials _ Acknowledgement of Receipt


Clinical Documentation Standard Training for Mental Health Plan (MHP) Fee for Service Providers (MHP Network):
  1. PowerPoint
  2. BIRP
  3. Informing Materials
  4. Progress Note Exercise
  5. ACBHCS Diagnosis List and Crosswalks
  6. MHP Provider Network Clinical Doc Standards Manual - Revised Version Forthcoming

Day Rehab/Day Treatment Intensive Clinical Documentation Training
  1. PowerPoint

DSM-5 Integration

1. DSM 5 Integration PowerPoint Handout
   1a. DSM 5® Update
2. Clinician Rated Dimensions of Psychosis
3. DSM-5 Update - APA
4. ACBHCS Mental Health Outpatient DSM-5 List Alphabetical

Clinical Documentation Training for SUD Providers:

1. OS/IOS/RES Training PPT
2. Title 22 Drug Medi-Cal Frequently Asked Questions (FAQs)
3. SUD Forms
4. Tobacco Guidelines for SUD Providers
5. ACBHCS Diagnosis List and Crosswalks

Documentation for E/M Services:

1. E/M Documentation & Auditing Training PowerPoint
2. E/M Documentation & Auditing Training Resources
 

Evaluation and Management Codes:
Templates:
1. E/M Progress Note Template: Based on the Elements
    a. E/M Documentation Based on the Elements: Auditing Tool
2. Instructions for E/M Progress Note Template: Counseling & Coordination of Care
    a. E/M Progress Note Template: Counseling & Coordination of Care

Other:
1. E/M Services Guide: Coding by Key Components: AACAP
2. E/M Progress Note Examples: Office, Established Client: AACAP

Online Training Resources:
The National Council Resource Page
1997 Documentation Guidelines for Evaluation and Management Service
The American Psychiatric Association CPT Resource Page
The AMA CPT Resource Page

CQRT Train the Trainer Training Handouts for Mental Health:
  1. PowerPoint A Guide to the Authorization Process for Alameda County
  2. ACBH Clinical Documentation Standards Manual
  3. Clinical Quality Review Team Authorization/Return Log
  4. Clinical/Quality Review Attendance Sheet
  5. CQRT Authorization Form: Adult/Child Specialty Mental Health Services
  6. Chart Review Legend
  7. CQRT Chart Tagging Legend
  8. Disallowance Tracking/Code Changing Sheet
  9. CQRT Manual
  10. CQRT Regulatory Compliance Tool Comments Sheet
  11. Medi-Cal Regulatory Compliance Tool: Clinical Review (15% of charts)
  12. Medi-Cal Regulatory Compliance Tool: Clinical Review (85% of charts)
  13. Steps to Completing ACBHCS Clinical/Quality Review Form