Welcome to the Quality Assurance Office website!
The QA website pages were significantly updated in June 2010. Many materials were revised and related policies/procedures updated to reflect the current laws and regulations governing the provision of behavioral health services. We invite you to explore the pages within the Quality Assurance tab and give us your feedback by emailing Quality Assurance Office.
The QA Office of Alameda County Behavioral Health Care Services (ACBHCS) oversees the quality of services delivered to beneficiaries of the Mental Health Plan. The primary responsibility of the QA Office is to ensure that state and federal laws and regulations, and BHCS policies are met by all ACBHCS network providers of behavioral health care services. Examples of this Office’s responsibilities relating to delivery of services are to establish and monitor standards of: Clinical record documentation, notification to beneficiaries of their rights, provider site certification, provider credentialing, etc.
Although the QA Office implements the Department’s auditing and investigation functions, the ultimate authority for all final decisions is held by Administration.