Quality Assurance

The QA website pages were significantly updated in June 2010. Many materials were revised and related policies/procedures updated to reflect the current laws and regulations governing the provision of behavioral health services. We invite you to explore the pages within the Quality Assurance tab and give us your feedback by emailing Quality Assurance Office.

The QA Office of Alameda County Behavioral Health Care Services (ACBHCS) oversees the quality of services delivered to beneficiaries of the Mental Health Plan. The primary responsibility of the QA Office is to ensure that state and federal laws and regulations, and BHCS policies are met by all ACBHCS network providers of behavioral health care services. Examples of this Office’s responsibilities relating to delivery of services are to establish and monitor standards of: Clinical record documentation, notification to beneficiaries of their rights, provider site certification, provider credentialing, etc.

Although the QA Office implements the Department’s auditing and investigation functions, the ultimate authority for all final decisions is held by Administration.

• MHP Plan Provider Memo: Changes and New Requirements
• Master Contract Provider Memo: Changes and New Requirements
• Medi-Cal Documentation Training for MHP Network Providers
• QA Memorandum Regarding Progress Notes
• QA Annual Reminder Memo for All Contracted Providers- 6/26/12
• QA Forms & Documentation
• Adults - Level I
• Children - Level I
• Informing Materials
• NEW Formalize Case Review Policy
• NEW Sentinel Event Policy
• NEW Breach Reporting Policy and Procedure
• Attachment 1- HIPAA Breach Risk Assessment
• Attachment 2- Federal Trade Commission Breach Reporting Form
• Mental Health Professional Waivers
  • Professional Licensing Waiver Policy and Procedure, NEW 6-2012
  • QA Memo
  • DMH Letter
  • Waiver Application
• Updated: The CQRT Manual and Audit Tool, 10/20/11
• Katie A. et al v. State Defendants Class Action Settlement Agreement- NEW 12/1/11
  • QA Memo to Providers
  • Settlement Agreement- English
  • Settlement Agreement- Spanish
  • Notice of Proposed Settlement Agreement and Settlement Hearing- English,Spanish

Contact  

	Kyree Klimist, MFT QA Associate Administrator Tel: (510) 567-8105
	Tiffany Lynch QA Unit Secretary Tel: (510) 567-8105