providing mental health &
substance abuse  services for
the people of Alameda County ...  
   

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2000 Embarcadero Cove, Suite 400, Oakland, CA  94606
Phone: (510) 567-8100    Driving Directions

ACBH Grievance System

   

Alameda County Behavioral Health (ACBH) is committed to providing high quality Specialty Mental Health and Substance Use Disorder Services and have designed a Grievance System that enables beneficiaries to seek resolution to a problem or concern related to the Behavioral Health Care Plan. We strive to offer a Grievance and Appeal Process that is easy to access, timely, and responsive to the concerns and experiences of beneficiaries.

DHCS Notice: Federal Grievance and Appeal System Requirements with Revised Beneficiary Notice Templates

Grievance Policy: Consumer Grievance and Appeal Processes for Medi-Cal Specialty Mental Health Services and Mental Health Services Act Program Policy

Grievance Manual: ACBH Grievance Manual - coming soon

ALAMEDA COUNTY BEHAVIORAL HEALTH GRIEVANCE SYSTEM RESOURCES

Grievance Templates for Providers:

Grievance Forms for Providers:

Please obtain Consumer Grievance and Appeal forms and information from the Informing Materials Page.

NOTICE OF ADVERSE BENEFICIARY DECISION

Description:
Notice of Adverse Beneficiary Decision is a subset of the Grievance System. It provides Medicaid (Medi-Cal) beneficiaries timely and understandable written notification when an adverse benefit determination for specialty mental health (SMHS) or substance use disorder (SUD) services is made; notification inclusive of beneficiary rights, such as the right to appeal.

ALAMEDA COUNTY BEHAVIORAL HEALTH NOTICE OF ADVERSE BENEFIT DETERMINATION RESOURCES

Policy: Notices of Adverse Benefit Determination for Medi-Cal Beneficiaries | NOABD Table: A quick reference guide

NOABD Templates in: English | Chinese (Traditional) | Chinese Simplified | Spanish | Tagalog | Vietnamese | Korean | Farsi

NOABD Beneficiary Enclosures: (Open using IE browser) English | Chinese (Simplified) | Chinese (Traditional) | Spanish | Tagalog | Vietnamese | Korean | Farsi

TRAINING POWER POINTS FOR NOABD DETERMINATION FOR MEDI-CAL BENEFICIARIES

For further assistance, please see: