providing mental health &
substance abuse  services for
the people of Alameda County ...  
   

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2000 Embarcadero Cove, Suite 400, Oakland, CA  94606
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ACBH Policies & Procedures Manual

   

The Alameda County Behavioral Health (ACBH) Policies & Procedures (P&P) Manual is a compilation of all the policies and procedures that apply to ACBH staff and contractors. The purpose of the P&P Manual is to ensure that everyone associated with ACBH operations is aware of and consistently implements the requirements under federal, state, and local laws and regulations.

ACBH P&Ps are developed through a procedure outlined in Policy 000-1-1, “Development, Approval, Dissemination, and Revision of Alameda County Behavioral Health Policies and Procedures.”

The ACBH P&P Manual is organized by category, and the Table of Contents is available below.


TABLE OF CONTENTS

000 POLICIES & PROCEDURES
100 ACCESS - MH & INTEGRATED
150 ACCESS – SUD
200 AUTHORIZATION

300 BENEFICIARY PROTECTION
350 BENEFICIARY PROTECTION - SUD
400 TARGET POPULATIONS AND ARRAY OF SERVICES
500 MEDICAL DIRECTOR’S DIVISION
600 EMPLOYMENT AND EDUCATION OFFICE

700 HOUSING OFFICE

800 TRAINING OFFICE

900 WORKFORCE EDUCATION AND TRAINING OFFICE
1000 CONSUMER EMPOWERMENT OFFICE


1100 FAMILY EMPOWERMENT OFFICE


1200 PREVENTION AND EARLY INTERVENTION OFFICE


1300 FUNDING, REPORTING AND CONTRACTING REQUIREMENTS 1350 FUNDING, REPORTING AND CONTRACTING REQUIREMENTS - SUD
1400 INFORMATION TECHNOLOGY and TECHNICAL ASSISTANCE


1500 PROVIDER RELATIONS OFFICE


1600 QUALITY MANAGEMENT DIVISION – Mental Health
1650 QUALITY MANAGEMENT DIVISION – SUD
1700 COMPLIANCE OFFICE
1800 [Reserved]

1900 MENTAL HEALTH SERVICES ACT OFFICE 2000 HUMAN RESOURCES / PERSONNEL OFFICE
  • 2001 SAFETY & RISK MANAGEMENT

2050 HUMAN RESOURCES / PERSONNEL OFFICE – SUD
2100 BEHAVIORAL HEALTH ADMINISTRATION


Policy Manual History

Original Policy # Policy Title Superseding Policy # Superseding Policy Title Date Superseded
350-1-1 Reserve for Complaint Process 300-1-1 Consumer Grievance and Appeal Processes 7/1/18
350-1-2 Beneficiary Fair Hearing Rights 300-1-1 Consumer Grievance and Appeal Processes 7/1/18
1650-1-2 Verification of Professional Credentials for Substance Use Disorder Treatment Services 1603-3-2 Credentialing & Re-Credentialing Verification for ACBH Mental Health & Substance Use Service Providers 12/16/19