providing mental health &
substance abuse  services for
the people of Alameda County ...  

Click here to go to homepage!

2000 Embarcadero Cove, Suite 400, Oakland, CA  94606
Phone: (510) 567-8100    Driving Directions

   Advanced Search   

Resources for Service Providers

This website is designed to serve as a resource to our growing and diverse Provider Community. It is one of the many ways in which Alameda County Behavioral Health Care Services strives to support the community’s informed access to care. We hope you find this information helpful as you participate in serving our community.

What's New (News Archives)     Get e-mail updates when this information changes.

  • Crisis Planning Stakeholder Survey
    June 19th is the final day to give feedback on BHCS crisis services using the internet survey link.
    View announcement for more information.
  • A Choice to Heal: Mental Health in California
    This documentary recently aired on CBS stations in Los Angeles, San Francisco, Sacramento and Fresno.
    It details California’s groundbreaking Prevention and Early Intervention programs that are funded by Proposition 63, the Mental Health Services Act. Alameda County is highlighted.
    View it here:
  • From the Director of ACBHCS- Manuel J. Jimenez, Jr., MA, MFT:
    Effective 7/1/15 Alameda County Behavioral Health Care Services will adopt new policy and procedure requiring prior authorization by ACCESS for all psychological testing, and limiting the number of hours and time frame approved to complete the testing.
    Please see Provider Announcement published 6/10/15 for Memo and Protocol:
  • Special Training Announcement:
    ADDRESSING TOBACCO WITH PREGNANT AND PARENTING WOMEN: HOW TO HELP THEM QUIT SMOKING; Thursday, June 18, 20155, 8:30am - 12:00pm; Presented by Cathy McDonald, MD, MPH, ATOD Project Director. Learn how smoking affects pregnant women and fetal development, the dangers of secondhand smoke exposure to infants and young children, and intervention strategies to help mothers in your program quit smoking.
    View Flyer for more information:
    No Fee and Pre-Registration Required; Contact: To inquire about attending, contact Judy Gerard, (510) 653-5040 x349 or email
  • All potential referrals to Pathways to Wellness must be screened by ACCESS at 800-491-9099
    View Announcement
  • Community Connections Program Invites You To Step Into Summer Extravaganza
    Community Connections, a totally client-run program sponsored by Eden Adult Community Support Center, assists clients in connecting with each other in a deeper supportive way and in living fuller lives in the wider community. We offer two components. One is called Thursday Program which meets once a week and focuses on eating together, natural and peer professional personal support, empowerment, development of leadership skills, education and fun. The other component is called Circle of Friends, a group of mental health clients who get together weekly to build and sustain friendships and to get out into the wider community to feel “normal” (clients word) and have lots of fun like hanging out in coffee shops, going bowling and to concerts and community events, taking a trip to a casino, picnics and much more. We fund most of what we do ourselves and have a fundraiser every year to support our program and to help out our peers who can’t afford to join us in the fun without assistance. The money made in this Extravaganza helps open the world to us. Thanks for helping us out!
    View Announcement
  • Special Announcement:
    Family Education Resource Center (FERC) One Day Conference
    Celebrating five years of service in Alameda County by the FERC
    DATE: Thursday, April 30, 2015; CHECK-IN: 8:30AM; WELCOME: 9AM
    DINNER: 6PM; LOCATION: Berkeley Clark Kerr Campus, 2601 Warring St., Krutch Theatre
    See flyer for more information. Pre-registration required by calling (510) 746-1700
  • Focus Groups
    Alameda County Behavioral Health Care Services (BHCS) is seeking the participation of relevant stakeholders, including consumers, family members, BHCS staff, contract providers, and emergency and medical personnel in a planning process to discover opportunities to strengthen the current crisis system. In addition, we want to hear everyone’s experience of our crisis system in an effort to develop strategies that will improve the overall crisis system effectiveness.

    Attached are fliers of the many focus groups with future dates/times/locations. Please distribute these flyers as we want as much participation as possible at these events. Thank you in advance for your assistance with this much needed process.
  • Important Announcement – Behavioral Health Care Services Vocational Program is Moving
    The Alameda County Behavioral Healthcare Vocational Program will be re-locating as of 3-18-2015.
  • View Announcement
  • 4th annual POCC Conference
    Please save the date for the 4th annual POCC Conference with the theme of “Recovery is Real: Transforming our Lives, Communities and System” on June 25 & 26, 2015 at the Hilton Hotel Oakland Airport. We are now accepting Call for Presentation applications through April 1. If you would like to attend please RSVP by contacting Mary Hogden at or Call and leave a message at 510-639-1338.

    Call for Presentations Flyer
    Call for Presentations
  • Special Event Announcement: “HAVING OUR SAY”, BECAUSE…BLACK MINDS MATTER 2! ADDRESSING BEHAVIORAL HEALTH NEEDS FOR AFRICAN AMERICANS AN UPDATE TO THE ACBHCS “AFRICAN AMERICAN UTILIZATION STUDY REPORT" presented by Alameda County Behavioral Health Care Services Office of Multi-Cultural Services and The POCC African American Empowerment Committee; Friday, February 27, 2015, 9:00am - 4:00pm; Family Bible Fellowship Church; 37620 Filbert Street, Newark, California 94560. Contact Gigi Crowder to RSVP or if you need any accommodations at 510-777-2118 or email: or Paulette Franklin at 510-639-1391. See flyer for more details.
  • Updates from Quality Assurance:
    • The revised Clinical Documentation Standards Manual version 12.03.2014 is now available. This is an essential documentation guide for all Master Contract and County providers who deliver and claim Medi-Cal Specialty Mental Health Services. We have highlighted in yellow new documentation information as well as previously included documentation information that has been revised for clarity based upon provider feedback.
    • The 2015 Training Calendar has been posted. Please see our Training Page for details.
    • Beginning December 8, 2014, Donna Fone, MFT, LPCC, is the Interim QA Administrator.
  • Changes to BACS Wellness and Recovery Centers
    View Memo
    As per the BHCS Quality Assurance Unit’s Annual Memo dated July 22nd (which can be found on the BHCS Provider website: Quality Assurance – Memos and Notices page) “As of August 1, 2014, treatment plans will only be required on an annual basis.” INSYST has been updated to reflect this change on both the CQRT (UC) Authorization screens and MHS485 “Outpatient Utilization Control” report.

    PLEASE NOTE: When entering an authorization, INSYST will apply the new rule to all authorizations (including treatment plans) for episodes opened before August 1, 2014. Authorizations that should be for six months will display (on the day they are entered) as twelve months extension. The system is running a cleanup process each night (for authorizations entered before 6pm) that will correct the screen for episodes opened before August 1, 2014 and are being approved for ONLY six months in order to bring the chart to an annual cycle. This process will end on February 28, 2015, as INSYST will display the correct annual cycle from going forward.
  • HIPAA Breach Report Policy updated QA’s HIPAA Breach Report Policy updated with 2014 DHCS reporting form and link to, federal reporting form - see QA Manual Page, Section 11-5
  • ACBHCS Vocational Program Summer Newsletter
    ACBHCS Vocational Program presents our latest biannual newsletter.
  • New Resources Available for Providers Working with Consumers with Eating Disorders
    We are pleased to announce that BHCS is strengthening its capacity to serve consumers diagnosed with Eating Disorders (ED). Our goal is to build internal ED assessment and treatment capacity within BHCS and its contracted providers and to increase the level of care options available for consumers. As of May 1, 2014 the following consultation services are available to all county clinicians, including county funded CBO clinicians and Level III Network providers. This consultation service will be available until April 30, 2015. We strongly encourage clinicians with an interest in ED treatment &/or who are currently serving clients diagnosed with ED to utilize these consultation and training services.
    More Information
  • Alameda County Behavioral Health Care Services FY 14/15 Strategic Update
    Presentation from April 16 & 17 All Provider Meetings.
    • Provides a broad overview of the external environment
    • Describes new expectations and directions for ACBHCS
    • Shares ACBHCS FY 14/15 priorities
    • Discusses provider impact
  • BHCS Children’s System of Care February 2014 Newsletter
    Please find attached the latest edition of the BHCS Children’s System of Care February 2014 Newsletter. As always, I hope that you find the information useful and informative. Please feel free to contact me with article submissions for future editions of our newsletter. I can be reached via email at

    Thank you,
    Lisa Carlisle, MA, M.Ed, Newsletter Editor

    View Newsletter
  • Special Training Announcements: New Online Registration System and Legal Training Announcement
    The BHCS Training Unit is pleased to announce that we are streamlining the registration process for our trainings through a new online registration system available now at the link below. We have collaborated with the Alameda County Training & Education Center on this process and want to thank them for their assistance with helping us to launch this new system! With this system, all BHCS employees at both county units and community-based organizations can access the online registration system and have the ability to self-register for BHCS training events, see a personalized training record and more. If you have attended one of our BHCS training activities in the past or if you are a county unit employee, you may have already received an email about this system and can “log in” (at the link below) with that information to register for a new training. If you have never attended a BHCS training activity before, then to access this system, a user profile and a password must be created at the link below and then you can log in to the system whenever you would like to register for a training in the future:

    To log-in, click on this link:

    The Training Registration Guide with instructions on how to create a user profile and password and how to register for a training activity is attached at

    For questions, please contact with the subject header “Online Registration”.

    --The BHCS Training Unit
  • New Claims Correction Form
    Please note that all materials pertaining to the new Claims Correction Form (CCF) are now available on the forms page of the provider website. Please look for the section labeled CCF. Note: the form is no longer available in the Insyst section of the forms page.
  • Trauma Informed Care Website
    BHCS is proud to announce its Trauma Informed Care website. The website is a product of a yearlong trauma initiative to increase awareness of what works to support people who have experienced trauma and to increase the number and variety of trauma informed resources available to our providers community

    The website can be found at and is organized into five main categories including:
         • Trauma Informed Care
         • Trauma Informed Agencies
         • Caregivers & Providers
         • Trauma Survivors and Family
         • Resources

  • Alameda County Behavioral Health Care Services Geriatric Assessment & Response Team (GART)
    Alameda County Behavioral Health Care Services Geriatric Assessment & Response Team (GART) has moved to the Gail Steele Wellness and Recovery Center, 409 Jackson St, #200, Hayward, CA 94544, effective 5/1/12. The administrative phone number is (510) 891-5650. QIC code is 50802. Business hours are 8:30-5:00 M-F

  • The Quality Assurance Office is reintroducing the Consumer and Family Assistance Phone Line.
    More Information

  • Introducing the BHCS Finance Provider Relations Medi-Cal Benefits Help Desk
    View Flyer

  • Alameda County SCHOOL HEALTH SERVICES FINDER database launched.
    This database, which will be updated annually, lists school based services provided and funded by HCSA Departments.
    Access database

  • Managing Mental Health Services Act (MHSA) Housing Assistance Handbook
    View handbook