providing mental health &
substance abuse  services for
the people of Alameda County ...  

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2000 Embarcadero Cove, Suite 400, Oakland, CA  94606
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Resources for Service Providers

This website is designed to serve as a resource to our growing and diverse Provider Community. It is one of the many ways in which Alameda County Behavioral Health Care Services strives to support the community’s informed access to care. We hope you find this information helpful as you participate in serving our community.

What's New (News Archives)     Get e-mail updates when this information changes.

  • Alameda County BHCS and BEST Now partners with Mental Health Association San Francisco Awarded Peer Personnel Preparation RFP
    Alameda County Behavioral Health Care Services and BEST Now, our County’s primary peer specialist training program, an organization of Alameda Network of Mental Health Clients, have partnered with primary bidder: Mental Health Association, San Francisco (MHASF), in their application for the “Peer Personnel Preparation RFP,” a grant designed by the Office of Statewide Health and Planning Development (OSHPD). We are proud to announce that MHASF was one of four awardees of this contract. This contract was designed to develop career pathways for peer positions through training, education, and placement in the public mental health system. Our hope is that this contract will increase the number of mental health consumers hired in Alameda County while strengthening our peer specialist program, BEST Now. Additionally, the RFP will strengthen our collaborative relationships and networking capacity with other counties and programs. Our fellow public grant partners with MHASF include: San Francisco and Marin County, and the City of Berkeley. For more information about the project please contact Khatera Aslami, Office of Consumer Empowerment or Andree Reyes, Workforce Education & Training Unit.
  • SAVE the DATE
    Please join us in welcoming Manuel Jimenez, MA, MFT to Behavioral Health Care Services
    Friday, May 16, 1:00-4:00
    Gail Steele Room, 2000 Embarcadero, 4th Floor.
  • BHCS Provider Meetings
    BHCS leadership invites all contract providers to attend an All Provider Meeting. Wednesday, April 16, 2014 or Thursday, April 17, 2014.
    More Information
  • Appointment of Director, Behavioral Health Care Services

    I am pleased to announce the appointment of Manuel Jimenez, MA, MFT to the position of Director, Behavioral Health Care Services, effective May 12, 2014. Mr. Jimenez has over sixteen years of experience as a mental health professional and has been a leader in public service for many years.

    His prior experience includes working for various California counties including San Joaquin, Madera, and Solano County. Most recently he served as the Mental Health Director and Alcohol and Drug Administrator for Merced County. Mr. Jimenez’ experience also includes implementing Mental Health Services Act (MHSA) programs and managing mental health services such as outpatient clinics, crisis response, mobile crisis, and older adult services.

    Mr. Jimenez actively participates in the mental health community and has served on several boards and committees at the state and local level including the Governing Board of the California Mental Health Directors Association, the Statewide Mental Health & Spirituality Initiative Committee, the Council on Mentally Ill Offenders, California, the Latino Support Network of South Lake Tahoe and First 5 Commission of Merced County. In this time of transformation, Mr. Jimenez’ leadership and direction in Health Care Reform, with the backing of a strong/competent executive team, will steer the department forward toward a changed healthcare landscape under the Affordable Care Act in identifying ways to provide meaningful services to underserved persons and families in need.

    Please join me in welcoming Mr. Jimenez to his new role.

    Alex Briscoe
  • BHCS Children’s System of Care February 2014 Newsletter
    Please find attached the latest edition of the BHCS Children’s System of Care February 2014 Newsletter. As always, I hope that you find the information useful and informative. Please feel free to contact me with article submissions for future editions of our newsletter. I can be reached via email at

    Thank you,
    Lisa Carlisle, MA, M.Ed, Newsletter Editor

    View Newsletter
  • Earn Your Certificate in Co-Occurring Conditions (for Mental Health and Substance Use Staff)
  • Special Training Announcements: New Online Registration System and Legal Training Announcement
    The BHCS Training Unit is pleased to announce that we are streamlining the registration process for our trainings through a new online registration system available now at the link below. We have collaborated with the Alameda County Training & Education Center on this process and want to thank them for their assistance with helping us to launch this new system! With this system, all BHCS employees at both county units and community-based organizations can access the online registration system and have the ability to self-register for BHCS training events, see a personalized training record and more. If you have attended one of our BHCS training activities in the past or if you are a county unit employee, you may have already received an email about this system and can “log in” (at the link below) with that information to register for a new training. If you have never attended a BHCS training activity before, then to access this system, a user profile and a password must be created at the link below and then you can log in to the system whenever you would like to register for a training in the future:

    To log-in, click on this link:

    The Training Registration Guide with instructions on how to create a user profile and password and how to register for a training activity is attached at

    For questions, please contact with the subject header “Online Registration”.

    We are also announcing this training in March, and if you are interested in attending, you can access the new registration system to register:

    Law & Ethics: Electronic Health Records; Integrated Care under the ACA and 5150 Laws to be held in downtown Oakland on Wednesday, March 19, 2014, from 9:00am - 12:00pm. Participants will learn about the benefits of electronic health records and how they improve quality of care; the risks of electronic health records and how they can hurt the quality of care as well as guidance on reducing those risks; how health information exchanges create confidentiality challenges for behavioral health care providers; and more. See the flyer for more information and the Registration Guide (link above) for registration instructions.

    --The BHCS Training Unit
  • Quality Assurance has updated their webpages:
    The QA Manual Page:
    • Clinical Documentation Manual for Master Contract Providers, has a minor revision, see page
    • New Policy for Records Storage and Retention
    • New Policy for Secure Email
    • Added Policy: EPSDT Notification with updated brochure

    QA’s training schedule is posted for 2014, please see our Training Page & the Guide to Medi-Cal Mental Health Services is now available in Simplified Chinese (Cantonese) on our Informing Materials Page.
  • The Quality Assurance Office has launched a new Substance Use Disorder Treatment and Recovery Services (SUDS) Webpage to provide updates, training information, and resources for SUDS Providers.
    Visit the page
  • Interim TBS Coordinator
    Greetings CSOC Colleagues:

    With Sara Wood-Kraft’s retirement on October 11th, I want to share with you that Clinical Program Specialist Nathan Hobbs has assumed the role of Interim TBS Coordinator until a permanent Coordinator is hired.

    To refer a client to TBS please use attached referral form. You can continue to fax referrals and treatment plans to 510-618-3434 or you may email to The TBS phone number remains the same, 510-667-7545. Kim Flores continues to provide clerical support for TBS, for which we are very grateful. For urgent TBS matters only, contact Nathan Hobbs directly at (510) 567-8127.

    Thank you for all your help and patience with this transition.
    Carolyn Novosel, Director
    Children’s System of Care
  • Quality Assurance’s Annual Memo to All Providers
    Please read for updates, reminders, and changes that affect Master Contract and MHP Network Providers, Click Here
  • New Claims Correction Form
    Please note that all materials pertaining to the new Claims Correction Form (CCF) are now available on the forms page of the provider website. Please look for the section labeled CCF. Note: the form is no longer available in the Insyst section of the forms page.
  • BHCS MediCal Unit Will No Longer Accept The Void and Replace Form
    Effective July 1st, BHCS MediCal Unit will no longer accept the Void and Replace form (previously known as DCS) as a means of correcting claim line information. Please read the attached announcement for further information.
    Read Announcement
  • Duplicate Clients Being Created In INSYST
    IMMEDIATE ACTION REQUIRED **** BHCS is experiencing an increasing concern with duplicate clients being created in INSYST ****
    View Announcement
  • Informational Document Regarding Electronic Cigarettes
    Please read the new BHCS statement regarding E-Cigarettes.
    View Statement
  • Trauma Informed Care Website
    BHCS is proud to announce its Trauma Informed Care website. The website is a product of a yearlong trauma initiative to increase awareness of what works to support people who have experienced trauma and to increase the number and variety of trauma informed resources available to our providers community

    The website can be found at and is organized into five main categories including:
         • Trauma Informed Care
         • Trauma Informed Agencies
         • Caregivers & Providers
         • Trauma Survivors and Family
         • Resources
  • Alameda County Juvenile Competency Protocol
    BHCS Children’s System of Care is proud to introduce the Alameda County Juvenile Competency Protocol. This Protocol is a collaborative effort between the following Alameda County Departments: Juvenile Court, Probation, Public Defender’s Office, District Attorney’s Office, Social Services, and Behavioral Health Care Services. This Protocol of the Juvenile Court of Alameda County, provides an overview of procedures for determining a minor’s mental ability to participate in juvenile proceedings, the evaluation of a minor, the competency hearing process, the attempt to obtain/restore competency, judicial review, and the steps to take when the minor is either found to be competent or not competent. This Protocol shall not be used to determine a minor’s mental state at the time of the alleged offense(s) for which the minor is accused. The interdepartmental workgroup has worked tirelessly since August 2011 putting this Protocol together and we are pleased to share it with everyone.
    Juvenile Competency Protocol
    Juvenile Competency Evaluator Letter
  • Program Change Request Form
    Please use this to request changes in programs, such as change of program name, location, program merge and addition of services
    Download Form
  • Court Dependents, Sharing Confidential Mental Health Information
    A joint training provided by BHCS, SSA and East Bay Children’s Law Office (EBCLO).
    The power point was created to accompany a presentation and is not intended for use independently as the information was explained verbally and some of the content is not complete without the accompanying verbal presentation.
    View training material
  • ACBHCS Vocational Program Summer Newsletter
    ACBHCS Vocational Program presents our latest biannual newsletter. It includes information about our inclusion into the Johnson & Johnson- Dartmouth Community Mental Health Program, collaboration with the Department of Rehabilitation, an employer spotlight, client success stories, and review of outcomes.

  • Alameda County Behavioral Health Care Services Geriatric Assessment & Response Team (GART)
    Alameda County Behavioral Health Care Services Geriatric Assessment & Response Team (GART) has moved to the Gail Steele Wellness and Recovery Center, 409 Jackson St, #200, Hayward, CA 94544, effective 5/1/12. The administrative phone number is (510) 891-5650. QIC code is 50802. Business hours are 8:30-5:00 M-F

  • Community Functioning Evaluation (CFE)
    New Community Functioning Evaluation (CFE) School Age Youth Version can now be downloaded from the Providers website.

  • The Quality Assurance Office is reintroducing the Consumer and Family Assistance Phone Line.
    More Information

  • QA Update: Beneficiary Death Reporting
    The Quality Assurance Office has updated the death reporting form and it is expected that all client deaths be reported to QA within 14 days of agency notification. Please open the form and fill it in electronically, print, and send to QA.
    For questions, please contact ACBHCS QA Office via

  • Introducing the BHCS Finance Provider Relations Medi-Cal Benefits Help Desk
    View Flyer

  • Alameda County SCHOOL HEALTH SERVICES FINDER database launched.
    This database, which will be updated annually, lists school based services provided and funded by HCSA Departments.
    Access database

  • Managing Mental Health Services Act (MHSA) Housing Assistance Handbook
    View handbook