providing mental health &
substance abuse  services for
the people of Alameda County ...  

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2000 Embarcadero Cove, Suite 400, Oakland, CA  94606
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Resources for Service Providers

This website is designed to serve as a resource to our growing and diverse Provider Community. It is one of the many ways in which Alameda County Behavioral Health Care Services strives to support the community’s informed access to care. We hope you find this information helpful as you participate in serving our community.

What's New (News Archives)     Get e-mail updates when this information changes.

  • FREE Training - Dec. 14, 2017 - How to Help Your Clients be Tobacco Free
    Thursday, December 14, 2017; 8:30 am - 12:30 pm;
    HOW TO HELP YOUR AGENCY HELP YOUR CLIENTS BE TOBACCO FREE: POLICY MATTERS Trainer: Cathy McDonald, M.D., MPH, ATOD Project Dir. Description: This training will cover the rationale and the importance for tobacco policies, how to increase tobacco Tx and screening, ways to include tobacco Tx discussion into established SUD groups, and more... Audience: Administrative and Clinical Staff of ACBHCS funded substance use and mental health programs
    To REGISTER, please EMAIL Alize Bell, or fax in the registration on flyer
    View Flyer
  • Transgender Day of Remembrance
    The Office Of Ethnic Services would like to inform you about Pacific Center's REMEMBER THEIR NAMES: Transgender Day of Remembrance:
    We come together to memorialize and read the names of each person who has been murdered this past year to bring attention to the transphobic violence our communities continue to endure.
    View Flyer
  • Fundraiser to Foster Client Community Integration
    Announcing a fundraiser put on by recovering mental health clients to raise money so we can participate in more community activities.
    View Flyer
  • November 9, Menthol Tobacco Cessation Training
    Thursday, Nov.9, 2017; 8:30am - 12:30pm;
    Trainer: Cathy McDonald, M.D., MPH, ATOD Project Director
    Clients who smoke menthol cigarettes, often have a harder time quitting smoking. Learn the facts about menthol and the history of health disparities among African Americans, who often smoke menthol cigarettes; and why they have been disproportionately targeted for these products. Location: BHCS 2000 Embarcadero, Suite 400, Oakland 94606.
    See FLYER for registration information
  • New Document on Mental Health and Wellness through Civic Participation
    New Document on Mental Health and Wellness through Civic Participation
    Mental Health and Wellness Through Civic Participation outlines the steps to getting involved in government as one aspect of participation in community life that fosters community inclusion.
    Click here to access the document.
  • Top 10 Tips to Quit Smoking Flyers
    With the Great American Smokeout coming up on November 16th, now is a good time to order our popular Top 10 Tips to Quit Smoking flyer, availalble free of charge and shipping from the California Smokers' Helpline.
    This 2-sided flyer features qutting tips from Helpline counselors--in English on one side and Spanish on the other.
    Order Here
    You can also share our Top 10 Tips video on your own website or social media sites. Just click on the share icon in the bottom right corner of the video.
    Quit attempts are vitally important to population-based cessation as most tobacco users must try repeatedly to quit before they succeed. Fortunately, 70% of smokers say they want to quit. And, asking and advising a patient to quit can actually double the chance that he or she will try.
    So, encourage your patients and clients to make a quit attempt and provide them with our Top 10 Tips to Help Smokers Quit flyer. For smokers who need additional support, refer them to 1-800-NO-BUTTS (1-800-662-8887) or to our online registration form for free help and a plan to quit.
  • CANS-ANSA Certification Training
    A CANS/ANSA certification training is being offered Monday 11/13 at 1900 Embarcadero (Brooklyn Basin room). Each session includes pre-certification content and facilitated online testing for certification. Attendees should bring the user name/password used for registration and a laptop (if they have one) to the training. Sessions fill quickly, so register to reserve your spot today at! Trouble registering? Instructions are on the flyer below and/or contact with questions
    View Flyer
  • FAMILY CENTERED TREATMENT: Engaging and Retaining African American & Latino
    The Office of Ethnic Services in Collaboration with DHCS & ONTRACK present to you "FAMILY CENTERED TREATMENT:Engaging and Retaining African American&Latino Families"
    When Wednesday, November 15, 2017 from 9:00 AM to 4:00 PM
    BHCS 1900 Embarcadero Cove, Suite 101 - Brooklyn/Tilden, Oakland, CA 94606
    View Flyer
  • Gender Diversity Training in Early Childhood
    Alameda County Behavioral Health’s Building Hope is pleased to announce a Gender Diversity Training in Early Childhood on December 8th. Please refer to attached flyer for more information.
    To register, please follow link:
    Children are stretching beyond gender boxes labeled “boy” and “girl” in early childhood, yet many families, caregivers and schools are not ready to support them. What do we need to nurture children’s healthy development related to gender?
    Part 1: 9am-12:30pm Fundamentals
    Part 2: 1-4pm Application
    Lunch will be provided for those who participate in Part 1 & Part 2
    View Flyer
  • Recruiting Latina/o/x Members for a MH Stigma Reduction Support Group
    Peers Envisioning and Engaging in Recovery Services (PEERS) is seeking members of the Latino/a/x community to participate in a Stigma Reduction Support Group.
    Flyer 1
    Flyer 2
    Provider Memo
  • Trainings: Nov 6, Nov 16, and Dec 5, Becoming a Trauma Sensitive Workforce
    This 3.5 hour training is focused on guiding staff from Health Care Services Agencies (HCSA, BHCS, Public Health, and Environmental Health), as well as contracted providers on becoming a trauma sensitive workforce. The training focuses on the six key principles to a trauma informed systems approach including: Understanding Trauma & Stress; Safety & Stability; Compassion & Dependability; Cultural Humility & Responsiveness; Collaboration & Empowerment; and Resilience & Recovery. All HCSA staff and contracted providers, across all classifications, are highly encouraged to attend.
    View Flyer
  • Individual Placement and Support (IPS) Leadership Conference 12/11/17
    Individual Placement and Support (IPS) is an evidence-based practice of supported employment for people with mental health challenges. This conference brings together innovative leaders throughout California who want to help more people get and keep jobs as a path toward mental health recovery. IPS creators and researchers Dr. Robert Drake and Deborah Becker will be keynote speakers.
    When: Monday, December 11 from 9am- 4:30pm
    Where: Cal Endowment, 2000 Franklin, Oakland
    View Flyer
  • Systems Issues in the Treatment of African American Adults and Transitional Aged Youth With Substance Use Disorders
    In order to improve treatment to African American Adults and transitional-aged youth with substance use disorders, internationally recognized trainer Roland Williams, MA, LAADC, ICADC, NCAC II, ACRPS, SAP will provide Alameda County Behavioral Healthcare staff and leadership with information and strategies designed to improve cultural competency for working with African Americans while reducing racial/ethnic health disparities in SUD treatment outcomes. Special considerations will be given to institutional barriers to the successful treatment of African American adult’s transitional aged-youth.
    View Flyer
  • Volunteer Licensed Clinicians Needed for Napa Fires
    An Announcement brought to you by Carol F. Burton, Interim BHCS Director
    Counties affected by the Northern California fires have contacted ACBHCS to ask that we notify you of the counties’ need for volunteer licensed clinicians. Specifically, the counties of Mendocino, Napa, Sonoma, and Solano need volunteers who have experience providing Psychological First Aid (PFA) to adults and children that have been displaced by the fires now living at the shelters that have been established in the four counties. All four counties need clinicians who are fluent in Spanish. Click on link for more info.
  • Notice from State DHCS: Resources for Those Impacted by Las Vegas Shooting
    The Dept. of Health Care Services (DHCS) is providing resource information for those affected by the shooting in Las Vegas. Click on the link for a list of resource materials from SAMHSA Disaster Technical Assistance Center resource library.

    Also, the CA California Victim Compensation Board (CalVCB) encourages California residents impacted by the mass shooting at the Route 91 Harvest Music Festival on October 1 in Las Vegas to contact them at 1-800-777-9229 for assistance, guidance, and/or aid. View link for more info:
  • Behavioral Health Care Services Interim Director Announcement
    View memo
  • Extension of Application Deadline for the BHCS Graduate Intern Stipend Program
    New Deadline: Thursday, October 12, 2017
    Please submit application for BHCS Graduate Intern Stipend by Thursday, October 12, 2017.
    Applications will NOT be accepted after this date.
    For more information and application, please visit:
  • Creating Trans-Affirming SUD Services For African American Adults and Trans
    This training will explore the breadth of identities associated with African American trans, and gender nonconforming communities, and how to utilize culturally competent language and behavior for addressing, and working with this population. Participants in this training will not only increase their knowledge of substance use risk and protective factors for this population, but also the social determinants of health, legal and policy issues that impact African American trans communities.
    View memo
  • Director for Adult/Older Adult System of Care
    I am pleased to announce that Kate Jones has been selected as the new Director for the Adult/Older Adult System of Care (AOASOC)
    View memo
  • Call for Panelists (Training) Culturally Responsive MH Svcs. For Sexual Orientation & Gender Identity
    View Flyer
  • BHCS Culturally Responsive MH Svcs for Sexual Orientation & Gender Identity
    See flyer.
  • Updated Lockout Situation Grid
    QA has revised the ACBHCS Lockout Situation Grid - please review and implement as appropriate.
    Click here for the updated grid.
  • Clinical Psychriatric Pharmacist Scope of Pracitce
    This policy and procedure is intended to formally recognize the role of clinical psychiatric pharmacists (pharmacist) in the provision of medication management services within Alameda County Behavioral Health Care Services (BHCS) and to fully utilize their skill set to support the health, wellness and recovery of clients, and to maximize the effectiveness of the medical-clinical team.
    Click Here for Full Policy
    The California Department of Health Care Services has issued Information Notice No. 17-040.
    Over the next few weeks ACBHCS will be reviewing this document. It is likely to result in changes to several of our policies, procedures and protocols which will impact all of our MH providers.
    At this time, all current policies, procedures and protocols remain in place.
    We expect to issue updates as needed over the next few months--with an anticipated effective date of 3/1/2018.
    Click here to see the full Memo
    Click here to see DHCS Notice 17-040
  • 2017/18 MHLAP Application Cycle & Tech Assist Trainings - OCT 16 DEADLINE

    An Announcement brought to you by the Workforce, Education, and Training Unit

    The state’s Mental Health Loan Assumption Program (MHLAP) and Licensed Mental Health Services Provider Education Programs (LMH) are now open for application. Application Deadline is October 16, 2017. Please see attached documents for detailed information, where to apply, Alameda County eligibility criteria, FAQs and a Technical Assistance Call schedule.

    For general inquiries about the programs please contact:

    Health Professions Education Foundation
    Ph: (916) 326-3640 Email:

    All who are eligible are encouraged to apply!

    Program Information and TA Call Schedule

    Alameda County Eligibility Criteria


  • Alameda County BHCS Seeks Community Input for MHSA Three Year Plan

    An Announcement brought to you by Alameda County Behavioral Health Care Services

    Alameda County Behavioral Health Care Services
    Invites you to attend community input meetings to:
    Listen to your ideas about how to improve the County’s mental health services
    Share information about the Mental Health Services Act.

    All Community Input Meetings are from 5:30 - 7:30 PM.
    See attached for details

  • ICC / IHBS Services for Full Scope Medi-Cal Beneficiaries - REVISED 07/18/2017

    An Announcement brought to you by BHCS Child/Young Adult System of Care

    Intensive Care Coordination (ICC) and Intensive Home Services (IHBS) for all eligible Full Scope Medi-Cal beneficiaries will begin on July 1, 2017. The attached Cover Page and Referral Form contains information on how to access these services for those children and youth who meet criteria for these services.

    Revised ICC-IHBS Referral Cover Page

    Revised BHCS ICC Referral Form

  • Interim SUD Administrator Announcement

    An Announcement brought to you by James Wagner, BHCS Deputy Director

    I am pleased to announce that Nathan Hobbs, LCSW, has agreed to fulfill the SUD Administrator role on an interim basis upon the departure of Tom Trabin. As you may know, Tom is moving on to become Deputy Director of California’s Drug Medi-Cal External Quality Review Organization (EQRO).
    View Memo

  • Appointment of BHCS Deputy Director

    An Announcement brought to you by Don Kingdon, Ph.D., BHCS Interim Director

    I am pleased to announce that James Wagner, LMFT/LPCC has been selected as the Alameda County Behavioral Health Care Services Deputy Director. James brings with him a wealth of both internal and external experience in behavioral health management and has demonstrated this leadership as interim deputy director for the past months. We thank James for his willingness to step into the interim role and welcome him to this appointment as deputy director. Please join me in congratulating James and in recognition of his professional commitment to Alameda County Behavioral Health Care Services.

    View Memo

  • We Need Your Help

    An Announcement brought to you by James Wagner, Interim Deputy Director

    Due to requirements from our Triennial Audit, our Ethnic Services Unit is offering training opportunities to improve the cultural competency skills of staff, management and our contracted providers.

    Please Click Here for flyer

  • DHCS State FY 16-17 county Monitoring Report- SUD Programs

    An Announcement brought to you by Quality Assurance

    ACBHCS has received the DHCS May 1, 2017 State Fiscal Year (SFY) 2016–2017 – County Monitoring Report with Audit results.

    Please Click Here for Report Content

  • FAQs, Lock-Out Grid, and Recoupment Memo for Mental Health Services
    The Quality Assurance Office is issuing this memo for IMMEDIATE ACTION re:

         • ACBHCS Medi-Cal Lock-out Restrictions:
         • DHCS/ACBHCS Reasons for Recoupment
         • SMHS FAQ’s on the Provider Website

    Please Click Here for Full Content and Resources: Memo

  • Sexual Orientation and Gender Identity (SO/GI) Data Collection Intake and Assessment Process
    During late 2014, the BHCS Director approved integrating the collection of Sexual Orientation and Gender Identity (SO/GI) data into the intake process for BHCS. The collection of SO/GI data accomplishes two main purposes. The first is to allow for an analysis of the BHCS system of care to determine if the LGBTQQI2-S populations are being adequately served (vs. underserved). Secondly, it allows the clinician performing the assessment to address any critical cultural components in the provision of the client’s behavioral health care services. For example, are the planned behavioral health services addressing a youth’s depression and suicidality in light of the rejecting behaviors they are receiving from their primary caretakers, school peers, and/or faith community? Please see Full Memo for greater content and resources.
  • Quality Assurance Technical Assistance Contacts
    Please see the attached document for the Quality Assurance Technical Assistance Contacts for all ACBHCS Providers effective 5/4/17
    View Document
  • Announcing the new Adult/Older Adult System of Care Division Director

    I am pleased to announce the appointment of Henning Schulz as the new Adult/Older Adult System of Care Division Director. In this role Henning will be responsible for the oversight of the Adult Service Teams and Adult Full Service Partnerships (FSPs).

    Henning has worked in the mental health field for the past sixteen years. Four of those years were with United Behavioral Health before moving to community mental health settings. In community mental health he has held the positions of clinician, program director and administrator with children, transitional aged youth and adults. Henning has been with BHCS since 2012 and currently is in the position of Critical Care Manager working with John George Hospital, Crisis Residential programs, Sub-Acute programs and two Full Service Partnerships (FSP).

    Henning is a LMFT with a business administration degree. He will begin in his new role as Division Director on May 22, 2017. Please welcome him as he starts this new journey with the BHCS Adult/Older Adult System of Care.

    Jeff Rackmil LCSW,
    Director, Child and Young Adult System of Care
    Interim Director, Adult and Older Adult System of Care
  • BMH relocation
    Greetings, please print, forward and distribute widely within your organization the flyer announcing the new (temporary) location for BMH Adult Services, now on Alcatraz Ave beginning Tuesday May 2. Thank you for your continued collaboration and cooperation, from all of us at BMH.

    Dan Ezekiel, LCSW
  • DHCS Triennial Audit Preliminary Results
    BHCS Quality Management is pleased to report the preliminary results of the January 23-26, 2017 site review which consisted of a Chart Review of MHS services provided to 10 adult beneficiaries and 10 child beneficiaries for the 3-month audit period of October through December 2015; and, a systems review of BHCS’s compliance to the Mental Health Plan (MHP) contract, State and Federal regulations. See Complete Memo.
  • Building Hope / Construyendo Esperanza

    We are happy to announce that Alameda County Early Childhood Consultation and Treatment Program (ECCTP) has a new name— Building Hope / Construyendo Esperanza

    We will continue providing early childhood home-based and clinic-based mental health services, as well as mental health consultation in early care and education (child care) programs in Alameda County.
         • Same Program
         • Same Great Staff
         • Same RU
         • Deb Yates, Supervisor 510.481.4203

    Our flyer for distribution.
    View Memo
  • Trauma Informed Care Website
    Trauma Informed Care Website
    We are pleased to announce that BHCS has re-launched the Alameda County Trauma Informed Care website. Information and resources about Trauma Informed Care are posted in the following sections: Trauma Informed Care, Trauma Informed Agencies, Caregivers & Providers, Trauma Survivors & Family, and Resources.
    On the site, you will find answers to questions like “what is trauma?” and “what’s the difference between trauma treatment and trauma informed care?”
    Learn about how trauma impacts mental and physical health, trauma specific interventions, the fundamentals of a trauma informed agency, relevant webinars and trainings, vicarious trauma support, tips for self-care, and recommended learning resources.
    To access the website, go to the following link
    For more information and questions, please contact Lori DeLay, BHCS Trauma Informed Care Coordinator,
  • Critical Incident Debriefing Groups For The Oakland Warehouse Fire
    More Information
  • Jennifer Mullane Has Been Selected As The New Assistant Director For The Adult System Of Care
    View Announcement
  • Casa Ubuntu Grand Opening
    Casa Ubuntu is a new Wellness Center in Eastmont mall. Grand opening Friday, November 4th.
    View Flyer
  • Update - BHCS FSP RFP Planning Process
    View Memo
  • Voices from the Village
    The Prevention Unit invites you to view its recently completed video featuring the work of BHCS’ Substance Use Disorder Primary Prevention providers. The Voices from the Village Video and Companion Program Guide was supported with Primary Prevention funds and was executive produced by Kelly Robinson in collaboration with the Institute for the Advanced Study of Black Family Life and Culture, which served as the project lead. Voices from the Village highlights the ways in which community-based organizations build successful prevention programming around the indigenous protective factors that exist in culture and community.

    View the video at the link:

    For more information please contact: Kelly Robinson, Program Specialist – Prevention.; (510) 383-1792.
  • Alameda Alliance Formulary Changes for Nicotine Replacement and Chantix Effective January 15, 2016
    More Information
  • Reserved Parking Spaces At 1900 and 2000 Embarcadero
    Please read the attached memo from BHCS Director Manuel J. Jiménez regarding reserved parking spaces at 1900 and 2000 Embarcadero.
    View Memo
  • Addendum to Unaccompanied Children (UAC) letter dated November 12, 2015.
    Additional information provided in italic print and underlined for your reference.
    View Addendum
  • Crisis Planning Report
    The Crisis Planning Report with recommendations as completed by Resource Development Associates a local consulting firm.
    View Report
  • The Quality Assurance Office has revised the call list for Technical Assistance, effective 9/1/15. Please see update here.
  • Sample Medi-Cal Compliant Assessment, Client Plan, and Progress Note Forms
    The Quality Assurance office, in response to providers requests, has developed Sample Medi-Cal Compliant Assessment, Client Plan, and Progress Note Forms.
    See More
  • BHCS FSP/ACT RFP Planning Process
    View memo
  • All potential referrals to Pathways to Wellness must be screened by ACCESS at 800-491-9099
    View Announcement
  • Important Announcement – Behavioral Health Care Services Vocational Program is Moving
    The Alameda County Behavioral Healthcare Vocational Program will be re-locating as of 3-18-2015.
  • View Announcement
  • Changes to BACS Wellness and Recovery Centers
    View Memo
    As per the BHCS Quality Assurance Unit’s Annual Memo dated July 22nd (which can be found on the BHCS Provider website: Quality Assurance – Memos and Notices page) “As of August 1, 2014, treatment plans will only be required on an annual basis.” INSYST has been updated to reflect this change on both the CQRT (UC) Authorization screens and MHS485 “Outpatient Utilization Control” report.

    PLEASE NOTE: When entering an authorization, INSYST will apply the new rule to all authorizations (including treatment plans) for episodes opened before August 1, 2014. Authorizations that should be for six months will display (on the day they are entered) as twelve months extension. The system is running a cleanup process each night (for authorizations entered before 6pm) that will correct the screen for episodes opened before August 1, 2014 and are being approved for ONLY six months in order to bring the chart to an annual cycle. This process will end on February 28, 2015, as INSYST will display the correct annual cycle from going forward.
  • HIPAA Breach Report Policy updated QA’s HIPAA Breach Report Policy updated with 2014 DHCS reporting form and link to, federal reporting form - see QA Manual Page, Section 11-5
  • ACBHCS Vocational Program Summer Newsletter
    ACBHCS Vocational Program presents our latest biannual newsletter.
  • BHCS Children’s System of Care February 2014 Newsletter
    Please find attached the latest edition of the BHCS Children’s System of Care February 2014 Newsletter. As always, I hope that you find the information useful and informative. Please feel free to contact me with article submissions for future editions of our newsletter. I can be reached via email at

    Thank you,
    Lisa Carlisle, MA, M.Ed, Newsletter Editor

    View Newsletter
  • Special Training Announcements: New Online Registration System and Legal Training Announcement
    The BHCS Training Unit is pleased to announce that we are streamlining the registration process for our trainings through a new online registration system available now at the link below. We have collaborated with the Alameda County Training & Education Center on this process and want to thank them for their assistance with helping us to launch this new system! With this system, all BHCS employees at both county units and community-based organizations can access the online registration system and have the ability to self-register for BHCS training events, see a personalized training record and more. If you have attended one of our BHCS training activities in the past or if you are a county unit employee, you may have already received an email about this system and can “log in” (at the link below) with that information to register for a new training. If you have never attended a BHCS training activity before, then to access this system, a user profile and a password must be created at the link below and then you can log in to the system whenever you would like to register for a training in the future:

    To log-in, click on this link:

    The Training Registration Guide with instructions on how to create a user profile and password and how to register for a training activity is attached at

    For questions, please contact with the subject header “Online Registration”.

    --The BHCS Training Unit

  • Alameda County Behavioral Health Care Services Geriatric Assessment & Response Team (GART)
    Alameda County Behavioral Health Care Services Geriatric Assessment & Response Team (GART) has moved to the Gail Steele Wellness and Recovery Center, 409 Jackson St, #200, Hayward, CA 94544, effective 5/1/12. The administrative phone number is (510) 891-5650. QIC code is 50802. Business hours are 8:30-5:00 M-F

  • The Quality Assurance Office is reintroducing the Consumer and Family Assistance Phone Line.
    More Information

  • Introducing the BHCS Finance Provider Relations Medi-Cal Benefits Help Desk
    View Flyer

  • Alameda County SCHOOL HEALTH SERVICES FINDER database launched.
    This database, which will be updated annually, lists school based services provided and funded by HCSA Departments.
    Access database

  • Managing Mental Health Services Act (MHSA) Housing Assistance Handbook
    View handbook