providing mental health &
substance abuse  services for
the people of Alameda County ...  

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2000 Embarcadero Cove, Suite 400, Oakland, CA  94606
Phone: (510) 567-8100    Driving Directions

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Resources for Service Providers

This website is designed to serve as a resource to our growing and diverse Provider Community. It is one of the many ways in which Alameda County Behavioral Health Care Services strives to support the community’s informed access to care. We hope you find this information helpful as you participate in serving our community.

What's New (News Archives)     Get e-mail updates when this information changes.

  • Special Training Announcement: “Ethical and Legal Review and Update for Behavioral Health Care Services”,
    Wednesday, June 15, 2016, 9:00am – 4:00 pm (registration 8:30 – 9:00am); downtown Oakland location;
    Trainer: Daniel O. Taube, JD/PhD; Participants will receive update and review of ethical and legal issues related to behavioral health.
    6 CE credits for MFTs, LPCCs and/or LCSWs; RN and CAADAC and for Psychologists. No Fee and Pre-Registration is mandatory. Open until filled.
    View Flyer.
    For Online Registration, please go to this address:
  • 5th Annual POCC Conference
    Please plan to attend the 5th Annual POCC Conference on June 23 & 24, 2016 at the Hilton Oakland Airport Hotel at 1 Heggenberger Rd.
    POCC membership meeting Thursday June 23 8:30-11:30
    Lunch , Keynote and award ceremony June 23 12:00-4:30
    Workshops , Keynote Friday, June 24 8:30-4:30
    Register on eventbrite the link is located on or call Mary Hogden at 639-1338 and leave message, phone number, size t-shirt, Meal selection veg, chicken or meat lasagna and I will register you.
    Call for Workshop Presentations May 1 deadline so if you would like to facilitate a workshop please submit an application which is attached.
    POCC Award Nominations – Please get your nominations in so we can honor our unsung heroes at this year awards banquet.
    CEU’s will be provided for some of the workshops through our ACBHCS training department

    The Pool of Consumer Champions is proud to introduce its new website at On the website look for the eventbrite link where you can register for the 5th annual POCC conference on June 23 & 24 at the Hilton Oakland Airport Hotel.
  • Alameda Alliance Formulary Changes for Nicotine Replacement and Chantix Effective January 15, 2016
    More Information
  • Asian Pacific Islander Mental Health Awareness Day
    Friday, May 13, 2016
    Veterans' Memorial Building
    22737 Main Street
    Hayward, CA 94541
    View Memo
  • Announcing a special and free training event in June in honor of Gay Pride Month 2016 and sponsored by the Office of Multi-Cultural Services and the Pride Coalition of Alameda County Behavioral Health Care Services (ACBHCS) and The City of Berkeley Mental Health Division: THE IMPACT OF INTERSECTIONS: Understanding and learning from our diverse Lesbian, Gay, Bisexual, Transgender, Intersex, Queer, Questioning and Two Spirit(LGBTIQQ2S) communities; Thursday, June 9, 2016, 9:00 am – 4:00 pm; Keynote Speaker: Dr. Andrew Jolivétte, Professor and chair of the American Indian Studies, Department at San Francisco State University and a Panel of Persons with “Voices of Lived Experience”.
    View Flyer; For Online Registration, please go to this address:
    Trainer: Cathy McDonald, M.D., MPH; Thursday, April 21, 2016, 8:30am-12:30pm; Location: AC Behavioral Health Care Services, 2000 Embarcadero, 4th Floor, Oakland, CA 94606, Gail Steele /Alameda Room.
    Free with 4 Continuing Education credits for selected licenses; See flyer for more details and registration information.
  • Innovations In Reentry Grants Program Round 2 Applications Now Open
    Innovations In Reentry is a grant program designed to spur innovative, creative community-based projects that contribute to reducing recidivism among adults in the criminal justice system in Alameda County. Innovations in Reentry is intended to serve as incubation funds for new models that will improve service delivery and strategies in reentry, not to support existing programs or services or provide ongoing grants. Innovations In Reentry is supported by funding from Public Safety Realignment (AB109) and Mental Health Services Act (MHSA, Prop. 63). Applications are due on April 29, 2016.

    For more information and to download the Application and Guidelines, go to

    If you are interested in joining or nominating someone for the Funding Board, please go to Nominations are due April 15, 2016.

    View Memo
  • Announcing a Special and Free Training: Motivational Interviewing for Behavioral Health Direct Line Staff: This dynamic 2-day workshop (two sets of dates to choose from) will introduce direct line staff to the theory, principles, and skills of Motivational Interviewing (MI) in behavioral health settings.. Pre-registration required. LIMITED ENROLLMENT, open until filled. LIMIT 2 participants per agency or county unit for each set of sessions. This training is only open to staff of ACBHCS units and contract providers.
    Two Sets of Dates to Choose From: CHOOSE ONE SESSION/GROUP TO ATTEND:
    April 20 and 22 (Session 1/Group A) and
    April 25 and 26 (Session 2/Group B), 2016
    ; 9:00am – 5:00pm – all sessions; Location: North Oakland
    14 continuing education credits for selected licenses.
    See flyer for more details and registration information.
  • Reserved Parking Spaces At 1900 and 2000 Embarcadero
    Please read the attached memo from BHCS Director Manuel J. Jiménez regarding reserved parking spaces at 1900 and 2000 Embarcadero.
    View Memo
  • Special Training Announcement: “TRAUMA, DEPRESSION AND CULTURAL THERAPY” with Ricardo Carrillo, PhD, Director, Prevention and Early Intervention, La Clinica de la Raza. This special 2 hour training is designed to address the important factors of intersecting behavioral health issues of trauma and depression through the lens of “cultural therapy”; Thursday, April 14, 2016; 1:30—3:30 PM; Location: ACBHCS, 2000 Embarcadero Cove, 4th Fl, Gail Steele Room, Oakland, CA.
    We also still have space available for two other training activities: “PRACTICAL TIPS FOR DOCUMENTING DISABILITY FOR SOCIAL SECURITY” with Steve Weiss, Monday, March 14, 2016; 10:00 AM - 12:00 Noon (also at ACBHCS, Gail Steele Room); and “CLINICAL SUPERVISION IN A BEHAVIORAL HEALTH SETTING” with Peter Manoleas, Thursday, March 17, 2016; 9:00 am—4:00 pm (in Downtown Oakland).
    Please see flyers attached for all three of these special training events. You can also register online for all of these events at:
  • Addendum to Unaccompanied Children (UAC) letter dated November 12, 2015.
    Additional information provided in italic print and underlined for your reference.
    View Addendum
  • Save The Date 5th Annual POCC Conference
    June 23 & 24, 2016
    View Flyer
  • Black Heritage Month Event and Opportunity for Free training at your agency
    In honor of African American History Month ACBHCS offers two opportunities to participate in our on going efforts to improve outcomes in the African American Community.
    View flier for the Annual Celebratory, Training, and Community Input Event Friday 2/26/2016
    Non-profit organizations and other system partners based in Alameda County have an opportunity to receive free training at their agency and learn more about what is needed to better address the behavioral health needs of Alameda County’s African American Community. We invite you to review the 12 INN Round Two projects that are participating in this phase of our continued learning. Please click the link below for more information
  • Announcing a Special and Free Training: Seeking Safety: An evidence-based model for trauma and/or substance abuse: This course is designed to introduce Seeking Safety, an evidence-based treatment for trauma and/or substance abuse (clients do not have to have both issues). By the end of the training day, participants can implement Seeking Safety in their setting if they choose to. Seeking Safety teaches present-focused coping skills to help clients attain safety in their lives.
    Three Dates and Two Locations to Choose From :Choose ONLY ONE:
    Thursday, March 3, 2016—Fremont, South Bay;
    Thursday, April 21, 2016—Downtown Oakland
    Wednesday, June 1, 2016—Downtown Oakland
    9:00 am – 4:00 pm for all dates; 6 continuing education credits for selected licenses.
    LIMIT 2 participants per agency or county unit for each date. Pre-registration required. LIMITED ENROLLMENT, open until filled. This training is only open to staff of ACBHCS units and contract providers.
    See flyer for more details and registration information.
  • Vocational Program Individual Placement and Support (IPS) Learning Conference
    BHCS is hosting the second annual Individual Placement and Support (IPS) Learning Conference on Tuesday, March 29 from 9AM- 4PM. Join us to learn more about this evidence-based practice for supported employment from local and national leaders. Dr. Gary Bond from the Dartmouth Psychiatric Research Center will provide a keynote address about the latest IPS research and Jeff Krolich from the Oregon Center for Excellence will lead a breakout session on how IPS works on Assertive Community Treatment teams. The conference is free, but registration is required and lunch is on your own. 4.5 hours of continuing education credit is available for MFTs, LPCCS and/or LCSWs.
    Click the flyer for more information and register at
  • Special Training Announcement: We have extended the invitation for our upcoming training on Motivational Interviewing to ALL managers and supervisors within BHCS: Motivational Interviewing for Behavioral Health Managers & Supervisors: This dynamic 2-day workshop will introduce supervisory managers in BH settings to the theory, principles, and skills of Motivational Interviewing (MI). MI is a person centered and goal directed evidence-based practice and guiding style of therapeutic communication developed to help people motivate themselves to change challenging behavior. Pre-registration required. LIMITED ENROLLMENT, and the training is now open for all until filled. See flyer for more details and registration information.
  • Crisis Planning Report
    The Crisis Planning Report with recommendations as completed by Resource Development Associates a local consulting firm.
    View Report
  • The Quality Assurance Office has revised the call list for Technical Assistance, effective 9/1/15. Please see update here.
  • Sample Medi-Cal Compliant Assessment, Client Plan, and Progress Note Forms
    The Quality Assurance office, in response to providers requests, has developed Sample Medi-Cal Compliant Assessment, Client Plan, and Progress Note Forms.
    See More
  • BHCS FSP/ACT RFP Planning Process
    View memo
  • All potential referrals to Pathways to Wellness must be screened by ACCESS at 800-491-9099
    View Announcement
  • Important Announcement – Behavioral Health Care Services Vocational Program is Moving
    The Alameda County Behavioral Healthcare Vocational Program will be re-locating as of 3-18-2015.
  • View Announcement
  • Changes to BACS Wellness and Recovery Centers
    View Memo
    As per the BHCS Quality Assurance Unit’s Annual Memo dated July 22nd (which can be found on the BHCS Provider website: Quality Assurance – Memos and Notices page) “As of August 1, 2014, treatment plans will only be required on an annual basis.” INSYST has been updated to reflect this change on both the CQRT (UC) Authorization screens and MHS485 “Outpatient Utilization Control” report.

    PLEASE NOTE: When entering an authorization, INSYST will apply the new rule to all authorizations (including treatment plans) for episodes opened before August 1, 2014. Authorizations that should be for six months will display (on the day they are entered) as twelve months extension. The system is running a cleanup process each night (for authorizations entered before 6pm) that will correct the screen for episodes opened before August 1, 2014 and are being approved for ONLY six months in order to bring the chart to an annual cycle. This process will end on February 28, 2015, as INSYST will display the correct annual cycle from going forward.
  • HIPAA Breach Report Policy updated QA’s HIPAA Breach Report Policy updated with 2014 DHCS reporting form and link to, federal reporting form - see QA Manual Page, Section 11-5
  • ACBHCS Vocational Program Summer Newsletter
    ACBHCS Vocational Program presents our latest biannual newsletter.
  • New Resources Available for Providers Working with Consumers with Eating Disorders
    We are pleased to announce that BHCS is strengthening its capacity to serve consumers diagnosed with Eating Disorders (ED). Our goal is to build internal ED assessment and treatment capacity within BHCS and its contracted providers and to increase the level of care options available for consumers. As of May 1, 2014 the following consultation services are available to all county clinicians, including county funded CBO clinicians and Level III Network providers. This consultation service will be available until April 30, 2015. We strongly encourage clinicians with an interest in ED treatment &/or who are currently serving clients diagnosed with ED to utilize these consultation and training services.
    More Information
  • BHCS Children’s System of Care February 2014 Newsletter
    Please find attached the latest edition of the BHCS Children’s System of Care February 2014 Newsletter. As always, I hope that you find the information useful and informative. Please feel free to contact me with article submissions for future editions of our newsletter. I can be reached via email at

    Thank you,
    Lisa Carlisle, MA, M.Ed, Newsletter Editor

    View Newsletter
  • Special Training Announcements: New Online Registration System and Legal Training Announcement
    The BHCS Training Unit is pleased to announce that we are streamlining the registration process for our trainings through a new online registration system available now at the link below. We have collaborated with the Alameda County Training & Education Center on this process and want to thank them for their assistance with helping us to launch this new system! With this system, all BHCS employees at both county units and community-based organizations can access the online registration system and have the ability to self-register for BHCS training events, see a personalized training record and more. If you have attended one of our BHCS training activities in the past or if you are a county unit employee, you may have already received an email about this system and can “log in” (at the link below) with that information to register for a new training. If you have never attended a BHCS training activity before, then to access this system, a user profile and a password must be created at the link below and then you can log in to the system whenever you would like to register for a training in the future:

    To log-in, click on this link:

    The Training Registration Guide with instructions on how to create a user profile and password and how to register for a training activity is attached at

    For questions, please contact with the subject header “Online Registration”.

    --The BHCS Training Unit

  • Alameda County Behavioral Health Care Services Geriatric Assessment & Response Team (GART)
    Alameda County Behavioral Health Care Services Geriatric Assessment & Response Team (GART) has moved to the Gail Steele Wellness and Recovery Center, 409 Jackson St, #200, Hayward, CA 94544, effective 5/1/12. The administrative phone number is (510) 891-5650. QIC code is 50802. Business hours are 8:30-5:00 M-F

  • The Quality Assurance Office is reintroducing the Consumer and Family Assistance Phone Line.
    More Information

  • Introducing the BHCS Finance Provider Relations Medi-Cal Benefits Help Desk
    View Flyer

  • Alameda County SCHOOL HEALTH SERVICES FINDER database launched.
    This database, which will be updated annually, lists school based services provided and funded by HCSA Departments.
    Access database

  • Managing Mental Health Services Act (MHSA) Housing Assistance Handbook
    View handbook