providing mental health &
substance abuse  services for
the people of Alameda County ...  
   

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2000 Embarcadero Cove, Suite 400, Oakland, CA  94606
Phone: (510) 567-8100    Driving Directions

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Resources for Service Providers

This website is designed to serve as a resource to our growing and diverse Provider Community. It is one of the many ways in which Alameda County Behavioral Health Care Services strives to support the community’s informed access to care. We hope you find this information helpful as you participate in serving our community.


What's New (News Archives)     Get e-mail updates when this information changes.

  • DHCS Triennial Audit Preliminary Results
    BHCS Quality Management is pleased to report the preliminary results of the January 23-26, 2017 site review which consisted of a Chart Review of MHS services provided to 10 adult beneficiaries and 10 child beneficiaries for the 3-month audit period of October through December 2015; and, a systems review of BHCS’s compliance to the Mental Health Plan (MHP) contract, State and Federal regulations. See Complete Memo.
  • Special Training Announcement: We are pleased to announce the following free training activities. Pre-Registration required for all and open until filled:

    1. Practical Tips for Documenting Disability for Social Security; Wednesday, March 29, 2017; 1:00 – 3:00pm; ACBHCS location; see flyer for more information; to register go to: http://alameda.netkeepers.com; For Registration Assistance: contact Stephanie Cardenas, TrainingUnit@acbhcs.org or (510) 567-8113; For information, contact Paul Takayanagi, ptaka@acbhcs.org or (510) 639-1373.
    2. Tobacco Interventions for Clients Living with HIV/AIDS and HEP.C; Tuesday, April 11, 2017; 8:30am - 12:00pm; ACBHCS location; see flyer for more information; to register, contact Patricia Sanchez at 510-653-6475 or Email: sanchp@sutterhealth.org.
    3. Mental Health First Aid - Adult-Focused Session; Friday, April 28, 2017, 8:30am – 5:00 pm; ACBHCS location; see flyer for more information; to register go to: http://alameda.netkeepers.com; For Registration Assistance: contact Stephanie Cardenas, training.unit@acgov.org or (510) 567-8113; For information, contact Paul Takayanagi, paul.taka@acgov.org or (510) 639-1373.
    4. Mental Health First Aid - Youth-Focused Session; Wednesday, May 10, 2017, 8:30am – 5:00 pm; ACBHCS location; see flyer for more information; to register go to: http://alameda.netkeepers.com; For Registration Assistance: contact Stephanie Cardenas, training.unit@acgov.org or (510) 567-8113; For information, contact Paul Takayanagi, paul.taka@acgov.org or (510) 639-1373.
  • Welcome Potluck for Don Kingdon March 22
    Please view the flyer for a welcome potluck for BHCS Interim Director Don Kingdon on Wednesday, March 22, 11:30 – 1:00 in the Brooklyn Basin/Tilden Room, 1900 Embarcadero Cove.
    A through O – Bring a savory dish
    P through Z – Bring a sweet dish
    View Flyer
  • Building Hope / Construyendo Esperanza

    We are happy to announce that Alameda County Early Childhood Consultation and Treatment Program (ECCTP) has a new name— Building Hope / Construyendo Esperanza

    We will continue providing early childhood home-based and clinic-based mental health services, as well as mental health consultation in early care and education (child care) programs in Alameda County.
         • Same Program
         • Same Great Staff
         • Same RU
         • Deb Yates, Supervisor 510.481.4203

    Our flyer for distribution.
  • Announcing a Special and Free Training
    Becoming a Trauma Sensitive Workforce:
    Description: a four hour training focused on guiding staff from Health Care Services Agencies (HCSA, BHCS, Public Health, Environmental Health), and county contracted providers on becoming a trauma sensitive workforce. The training focuses on the six key principles to a trauma informed systems approach including: Understanding Trauma & Stress; Safety & Stability; Compassion & Dependability; Cultural Humility & Responsiveness; Collaboration & Empowerment; and Resilience & Recovery. Light refreshments will be provided. See flyer for additional details.

    Who should attend: All HCSA county and contracted staff in all levels of service (i.e., administrative support, clinical/non-clinical staff, and management/administration).

    Learning Objectives:
    1. To begin to create a workforce that is trauma sensitive.
    2. To develop a shared understanding and language about stress and trauma.
    3. To provide guiding principles and practical tools to support the health and behavioral health workforce and the clients/consumers we serve.

    Dates and Locations:
    • Monday, 2/27/17, 9:00am-1:00pm, Preservation Park, Nile Hall, 668 13th Street, Oakland
    • Wednesday, 3/15/17, 12:30-4:30pm, Creekside Plaza, 1100 San Leandro Blvd., Redwood Conference Room, San Leandro
    • Monday, 4/24/17, 12:30-4:30pm, First 5 Alameda County, 1115 Atlantic Ave, Conference Room A, Alameda, CA 94501

    Pre-registration required. LIMITED ENROLLMENT, open until filled. This training is only open to staff of ACHCSA and contract providers.
    To register, go to the link that corresponds to the date/location:
  • Special Training Announcement: We are pleased to announce the following free training activities. Pre-Registration required for all and open until filled:
    1. Motivational Interviewing as a Tobacco Cessation Intervention: Part ONE of a TWO PART skill-building workshop; Tuesday, February 28, 2017; 8:30am - 12:30pm; ACBHCS location; see flyer for more information; to register, contact Natalie Oman at 510-653-6475 or Email: omann@sutterhealth.org
    2. Motivational Interviewing as a Tobacco Cessation Intervention: Part TWO of a TWO PART skill-building workshop; Thursday, March 9, 2017; 8:30am - 12:30pm; ACBHCS location; see flyer for more information; to register, contact: Natalie Oman at 510-653-6475 or Email: omann@sutterhealth.org
    3. Practical Tips for Documenting Disability for Social Security; Wednesday, March 29, 2017; 1:00 – 3:00pm; ACBHCS location; see flyer for more information; to register go to: http://alameda.netkeepers.com; For Registration Assistance: contact TrainingUnit@acbhcs.org or (510) 567-8113; For information, contact Paul Takayanagi, ptaka@acbhcs.org or (510) 639-1373.
    4. Mental Health First Aid - Adult-Focused Session; Friday, April 28, 2017, 8:30am – 5:00 pm; ACBHCS location; see flyer for more information; to register go to: http://alameda.netkeepers.com; For Registration Assistance: contact TrainingUnit@acbhcs.org or (510) 567-8113; For information, contact Paul Takayanagi, ptaka@acbhcs.org or (510) 639-1373.
  • CJMH has changed it's name: ADULT FORENSIC BEHAVIORAL HEALTH (AFBH)
    View Memo
  • Farewell Potluck Lunch Honoring Dr. Karyn Tribble
    Thursday, Feb. 2nd
    12:30pm-2:30pm
    Gail Steele Room-5th floor
    2000 Embarcadero Cove, Oakland, CA
    View Flyer
  • Special Training Announcement: We are pleased to announce the following free training activities focused on Substance Use Disorders. Pre-Registration required for all and open until filled:
    1. Brief Tobacco Cessation Interventions; Wednesday, January 11, 2017; 8:30am - 12:30pm; ACBHCS location; see flyer for more information; to register contact: Natalie Oman at 510-653-6475 or Email: omann@sutterhealth.org
    2. Co-Occurring Disorders & Addiction; 1st in 3 part Workshop Series; Session 1: The Brain in Addiction; Friday, January 27, 2017; 9:30am - 12:30pm; ACBHCS location; see flyer for more information; to register go to: http://alameda.netkeepers.com; For Registration Assistance: contact TrainingUnit@acbhcs.org or (510) 567-8113; For information, contact Paul Takayanagi, ptaka@acbhcs.org or (510) 639-1373.
    3. Co-Occurring Disorders & Addiction; 2nd in 3 part Workshop Series; Session 2: The DSM and Beyond; Friday, February 24, 2017; 9:30am - 12:30pm; ACBHCS location; see flyer for more information; to register go to: http://alameda.netkeepers.com; For Registration Assistance: contact TrainingUnit@acbhcs.org or (510) 567-8113; For information, contact Paul Takayanagi, ptaka@acbhcs.org or (510) 639-1373.
    4. Co-Occurring Disorders & Addiction; 3rd in 3 part Workshop Series; Session 3: Treatment of CODs (including medications); Friday, March 31, 2017; 9:30am - 12:30pm; ACBHCS location; see flyer for more information; to register go to: http://alameda.netkeepers.com; For Registration Assistance: contact TrainingUnit@acbhcs.org or (510) 567-8113; For information, contact Paul Takayanagi, ptaka@acbhcs.org or (510) 639-1373.
  • Trauma Informed Care Website
    Trauma Informed Care Website
    We are pleased to announce that BHCS has re-launched the Alameda County Trauma Informed Care website. Information and resources about Trauma Informed Care are posted in the following sections: Trauma Informed Care, Trauma Informed Agencies, Caregivers & Providers, Trauma Survivors & Family, and Resources.
    On the site, you will find answers to questions like “what is trauma?” and “what’s the difference between trauma treatment and trauma informed care?”
    Learn about how trauma impacts mental and physical health, trauma specific interventions, the fundamentals of a trauma informed agency, relevant webinars and trainings, vicarious trauma support, tips for self-care, and recommended learning resources.
    To access the website, go to the following link www.AlamedaCountyTraumaInformedCare.org
    For more information and questions, please contact Lori DeLay, BHCS Trauma Informed Care Coordinator, ldelay@acbhcs.org
  • New Juvenile Justice Health Services Director
    I am pleased to announce the hiring of Juan Roberto Taizan Jr. to the position of Juvenile Justice Health Services Director. Juan will start work with BHCS on Tuesday January 17.

    Juan has worked in community health for over 10 years. Juan’s career in community health started with Tiburcio Vasquez Health Center Inc (TVHC), where he helped design and facilitate programs for young men of color. During this time, he worked with young men and their families providing case management, after school programming, and individualized support. Juan became a manager for TVHC, where he directed one of the agency’s school-based health centers, managed a multidisciplinary team of eight staff including mental health and primary care providers, and established strong partnerships with community agencies. Juan is currently the Associate Director for the California School-Based Health Alliance, where he is responsible for developing tools for school-based health centers to become more integral to the health care and education systems. As Associate Director, he helped design and secure funding for several major projects including over $3 million to fund trauma-informed services for youth in Oakland and Richmond. Prior to working in community health Juan was actively involved in various organizations committed to youth leadership development and community organizing, including founding Young Workers United, a San Francisco based worker’s center. Juan has a B.A. from the University of California at Berkeley and a Master’s in Public Administration from California State University East Bay.

    Jeff Rackmil LCSW
    Director, Children’s System of Care
    Alameda County Behavioral Health Care Services
  • Critical Incident Debriefing Groups For The Oakland Warehouse Fire
    More Information
  • Jennifer Mullane Has Been Selected As The New Assistant Director For The Adult System Of Care
    View Announcement
  • Casa Ubuntu Grand Opening
    Casa Ubuntu is a new Wellness Center in Eastmont mall. Grand opening Friday, November 4th.
    View Flyer
  • Update - BHCS FSP RFP Planning Process
    View Memo
  • Voices from the Village
    The Prevention Unit invites you to view its recently completed video featuring the work of BHCS’ Substance Use Disorder Primary Prevention providers. The Voices from the Village Video and Companion Program Guide was supported with Primary Prevention funds and was executive produced by Kelly Robinson in collaboration with the Institute for the Advanced Study of Black Family Life and Culture, which served as the project lead. Voices from the Village highlights the ways in which community-based organizations build successful prevention programming around the indigenous protective factors that exist in culture and community.

    View the video at the link: https://youtu.be/Nd6pm0dOQRo?list=PLHg1Ljgslk9srqBknr7cBgAqvqlndU8R_

    For more information please contact: Kelly Robinson, Program Specialist – Prevention.
    Krobinson@acbhcs.org; (510) 383-1792.
  • Special ACBHCS Announcement
    In response to the tragedy of a mass shooting in Orlando, FL that has touched the hearts of millions of persons around the world, Pacific Center, one of our “local to the Bay Area” and Lesbian, Gay, Bi-sexual, Transgendered, Queer, Inquiring and Two-Spirit (LGBTQI2-S) -focused counseling programs has offered an organizational response in support of our local community, and a comprehensive resource guide, including links, to community resources specific to what happened in Orlando. We stand by the Pacific Center and our colleagues worldwide who are responding in similar ways to provide care and concern for all who are touched, whether directly or indirectly, by this tragedy. Please see the attachments to this message by clicking on the following links:
    Pacific Center response link
    LGBTQI2S Health and Wellness Resources link
  • Alameda Alliance Formulary Changes for Nicotine Replacement and Chantix Effective January 15, 2016
    More Information
  • Reserved Parking Spaces At 1900 and 2000 Embarcadero
    Please read the attached memo from BHCS Director Manuel J. Jiménez regarding reserved parking spaces at 1900 and 2000 Embarcadero.
    View Memo
  • Addendum to Unaccompanied Children (UAC) letter dated November 12, 2015.
    Additional information provided in italic print and underlined for your reference.
    View Addendum
  • Crisis Planning Report
    The Crisis Planning Report with recommendations as completed by Resource Development Associates a local consulting firm.
    View Report
  • The Quality Assurance Office has revised the call list for Technical Assistance, effective 9/1/15. Please see update here.
  • Sample Medi-Cal Compliant Assessment, Client Plan, and Progress Note Forms
    The Quality Assurance office, in response to providers requests, has developed Sample Medi-Cal Compliant Assessment, Client Plan, and Progress Note Forms.
    See More
  • BHCS FSP/ACT RFP Planning Process
    View memo
  • All potential referrals to Pathways to Wellness must be screened by ACCESS at 800-491-9099
    View Announcement
  • Important Announcement – Behavioral Health Care Services Vocational Program is Moving
    The Alameda County Behavioral Healthcare Vocational Program will be re-locating as of 3-18-2015.
  • View Announcement
  • Changes to BACS Wellness and Recovery Centers
    View Memo
  • MHS INSYST CQRT AUTHORIZATIONS
    As per the BHCS Quality Assurance Unit’s Annual Memo dated July 22nd (which can be found on the BHCS Provider website: www.acbhcs.org/providers Quality Assurance – Memos and Notices page) “As of August 1, 2014, treatment plans will only be required on an annual basis.” INSYST has been updated to reflect this change on both the CQRT (UC) Authorization screens and MHS485 “Outpatient Utilization Control” report.

    PLEASE NOTE: When entering an authorization, INSYST will apply the new rule to all authorizations (including treatment plans) for episodes opened before August 1, 2014. Authorizations that should be for six months will display (on the day they are entered) as twelve months extension. The system is running a cleanup process each night (for authorizations entered before 6pm) that will correct the screen for episodes opened before August 1, 2014 and are being approved for ONLY six months in order to bring the chart to an annual cycle. This process will end on February 28, 2015, as INSYST will display the correct annual cycle from going forward.
  • HIPAA Breach Report Policy updated QA’s HIPAA Breach Report Policy updated with 2014 DHCS reporting form and link to hhs.gov, federal reporting form - see QA Manual Page, Section 11-5
  • ACBHCS Vocational Program Summer Newsletter
    ACBHCS Vocational Program presents our latest biannual newsletter.
  • BHCS Children’s System of Care February 2014 Newsletter
    Please find attached the latest edition of the BHCS Children’s System of Care February 2014 Newsletter. As always, I hope that you find the information useful and informative. Please feel free to contact me with article submissions for future editions of our newsletter. I can be reached via email at Lcarlisle@acbhcs.org

    Thank you,
    Lisa Carlisle, MA, M.Ed, Newsletter Editor

    View Newsletter
  • Special Training Announcements: New Online Registration System and Legal Training Announcement
    The BHCS Training Unit is pleased to announce that we are streamlining the registration process for our trainings through a new online registration system available now at the link below. We have collaborated with the Alameda County Training & Education Center on this process and want to thank them for their assistance with helping us to launch this new system! With this system, all BHCS employees at both county units and community-based organizations can access the online registration system and have the ability to self-register for BHCS training events, see a personalized training record and more. If you have attended one of our BHCS training activities in the past or if you are a county unit employee, you may have already received an email about this system and can “log in” (at the link below) with that information to register for a new training. If you have never attended a BHCS training activity before, then to access this system, a user profile and a password must be created at the link below and then you can log in to the system whenever you would like to register for a training in the future:

    To log-in, click on this link: http://alameda.netkeepers.com/TPOnline/TPOnline.dll/Home

    The Training Registration Guide with instructions on how to create a user profile and password and how to register for a training activity is attached at http://www.acbhcs.org/Training/training_reg_guide.htm.

    For questions, please contact trainingunit@acbhcs.org with the subject header “Online Registration”.

    --The BHCS Training Unit

  • Alameda County Behavioral Health Care Services Geriatric Assessment & Response Team (GART)
    Alameda County Behavioral Health Care Services Geriatric Assessment & Response Team (GART) has moved to the Gail Steele Wellness and Recovery Center, 409 Jackson St, #200, Hayward, CA 94544, effective 5/1/12. The administrative phone number is (510) 891-5650. QIC code is 50802. Business hours are 8:30-5:00 M-F

  • The Quality Assurance Office is reintroducing the Consumer and Family Assistance Phone Line.
    More Information

  • Introducing the BHCS Finance Provider Relations Medi-Cal Benefits Help Desk
    View Flyer

  • Alameda County SCHOOL HEALTH SERVICES FINDER database launched.
    This database, which will be updated annually, lists school based services provided and funded by HCSA Departments.
    Access database

  • Managing Mental Health Services Act (MHSA) Housing Assistance Handbook
    View handbook