providing mental health &
substance abuse  services for
the people of Alameda County ...  

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2000 Embarcadero Cove, Suite 400, Oakland, CA  94606
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Resources for Service Providers

This website is designed to serve as a resource to our growing and diverse Provider Community. It is one of the many ways in which Alameda County Behavioral Health Care Services strives to support the community’s informed access to care. We hope you find this information helpful as you participate in serving our community.

What's New (News Archives)     Get e-mail updates when this information changes.

  • MHLAP Loan Assumption Cycle - TA Call TODAY; Application Deadline Oct.16
    A message brought to you by BHCS Workforce Education and Training unit
    This is a friendly reminder that the 2017/2018 Mental Health Loan Assumption Program (MHLAP) Cycle is currently open and will close on October 16, 2017.

    The State is ALSO hosting a Technical Assistance Call today, September 20 from 12:00 -12:45 PM. To participate in the Technical Assistance Call: Dial 1-866-434-5269, then enter Participant Code: 439482
    Please direct all potential applicants to go to to complete their application.
    For resources on how to apply, please visit
    View flyer
  • Special CQRT Training for Adult County Programs
    The Quality Assurance department is happy to announce that we will be hosting a special training on the Clinical Quality Review Team (CQRT) process. This training will teach participants about the CQRT process and how to set up a Clinical Quality Review Team at your program. All managers of adult programs and any other county program that is not currently running a CQRT process are invited to come.
    Date/Time: Thursday, September 28th, 2017, 1-3pm
    Contact Jeffery Sammis with questions.
  • Call for Panelists (Training) Culturally Responsive MH Svcs. For Sexual Orientation & Gender Identity
    View Flyer
  • BHCS Culturally Responsive MH Svcs for Sexual Orientation & Gender Identity
    See flyer.
  • Office of Ethnic Services Presents: Kevin Berthia: The Impact of Listening
    Join us for our Suicide Prevention/Awareness Month event as we listen to Kevin Berthia’s story on how the act of listening helped to save his life. Kevin will share how not talking about his depression landed him on the edge of the Golden Gate Bridge.
    September 14th, 2017 2000 Embarcadero Cove, Suite 400, Oakland, CA 94606, Gail Steele Room 2:00 – 4:00 pm
    This event is FREE, but space is limited! Pre-registration required. Go to: For registration assistance, contact the BHCS Training Unit:
    View Flyer
  • Updated Lockout Situation Grid
    QA has revised the ACBHCS Lockout Situation Grid - please review and implement as appropriate.
    Click here for the updated grid.
  • Clinical Psychriatric Pharmacist Scope of Pracitce
    This policy and procedure is intended to formally recognize the role of clinical psychiatric pharmacists (pharmacist) in the provision of medication management services within Alameda County Behavioral Health Care Services (BHCS) and to fully utilize their skill set to support the health, wellness and recovery of clients, and to maximize the effectiveness of the medical-clinical team.
    Click Here for Full Policy
    The California Department of Health Care Services has issued Information Notice No. 17-040.
    Over the next few weeks ACBHCS will be reviewing this document. It is likely to result in changes to several of our policies, procedures and protocols which will impact all of our MH providers.
    At this time, all current policies, procedures and protocols remain in place.
    We expect to issue updates as needed over the next few months--with an anticipated effective date of 3/1/2018.
    Click here to see the full Memo
    Click here to see DHCS Notice 17-040
  • Brief Tobacco Cessation Interventions Training, Tues., Sept. 26, 2017, 8:30 a.m. - 12:30 p.m. Trainer: Cathy McDonald, M.D., MPH, ATOD Project Director. This is a skill building workshop on how to perform one-on-one tobacco cessation interventions. Participants will learn the basics of Tobacco 101 and how to apply one-on-one cessation counseling techniques to motivate and support tobacco cessation among high-risk populations. To REGISTER, please EMAIL Alize Bell -, or fax in the registration form on flyer to Alize Bell at 510-653-6475 Registration DEADLINE is Sept. 22, 2017.
  • Alameda County Behavioral Health Care Services (ACBHCS) Graduate Intern Stipend Program Application Announcement
    We are pleased to announce that the 2017-18 application cycle for Alameda County Behavioral Health Care Services Graduate Intern Stipend Program is open. The application is available at:

    The application deadline is: FRIDAY, October 6, 2017. Applications will not be accepted after this date.

    If you have any questions on the application process, eligibility or requirements, please contact Ebony Jacob, ACBHCS Workforce, Education and Training Internship Coordinator at: or (510) 567-8093.
  • Join Us in Celebrating Ellen Muir
    An Announcement brought to you by CYASOC Management Team
    Save the date! Join with us in celebration of Ellen Muir's retirement!
    View Flyer
  • Ellen Muir's Retirement
    An Announcement brought to you by CYASOC Management Team
    You are invited to attend Ellen Muir's Retirement Dinner. For additional information please see the flyer.
  • BHCS Response to Events in Charlottesville, Virginia
    An Announcement brought to you by James Wagner, BHCS Deputy Director and Don Kingdon, BHCS Interim Director

    Dear BHCS Staff and Other Stakeholders,

    We wanted to take this time to acknowledge the rioting that occurred on Saturday, August 11 in Charlottesville, Virginia, and the resulting equivocating language from our President regarding hate groups. We know many of you are feeling scared or in disbelief to hear some of the recent comments from President Trump, and wonder, as we do, what does this mean and why are groups espousing hatred being legitimized by our President? Though we cannot speak for the discourse at the national level, we do want to assure everyone that our Department’s commitment to diversity and inclusion has not changed, and that our value of social inclusion remains the same. Our department will not tolerate the harassment or intimidation of any underrepresented group that is either employed by BHCS or receives services from our department. Our department’s social inclusion statement sums it up:

    We value advocacy and education to eliminate stigma, discrimination, isolation and misunderstanding of persons experiencing mental illness and substance use disorders. We support social inclusion and the full participation of consumers and family members to achieve full lives in communities of their choices, where they can live, learn, love, work, play and pray in safety and acceptance.

    "No one is born hating another person because of the color of his skin, or his background, or his religion. People must learn to hate, and if they can learn to hate, they can be taught to love, for love comes more naturally to the human heart than its opposite.” - Nelson Mandela

    View Memo
  • Alex Jackson appointed to Interim TAY Division Director

    An Announcement brought to you by Jeff Rackmil Director Child/Young Adult SOC:

    I am pleased to announce that Alex Jackson will be assuming the role of Interim Transition Age Youth (TAY) Division Director as part of the Child/Young Adult System of Care. Alex currently is the TAY Clinical Manager responsible for the oversight of the TAY clinical services including the full service partnership programs, the first episode psychosis program and the Transition Age Team (TAT), a utilization management TAY services meeting.

  • 2017/18 MHLAP Application Cycle & Tech Assist Trainings - OCT 16 DEADLINE

    An Announcement brought to you by the Workforce, Education, and Training Unit

    The state’s Mental Health Loan Assumption Program (MHLAP) and Licensed Mental Health Services Provider Education Programs (LMH) are now open for application. Application Deadline is October 16, 2017. Please see attached documents for detailed information, where to apply, Alameda County eligibility criteria, FAQs and a Technical Assistance Call schedule.

    For general inquiries about the programs please contact:

    Health Professions Education Foundation
    Ph: (916) 326-3640 Email:

    All who are eligible are encouraged to apply!

    Program Information and TA Call Schedule

    Alameda County Eligibility Criteria


  • Alameda County BHCS Seeks Community Input for MHSA Three Year Plan

    An Announcement brought to you by Alameda County Behavioral Health Care Services

    Alameda County Behavioral Health Care Services
    Invites you to attend community input meetings to:
    Listen to your ideas about how to improve the County’s mental health services
    Share information about the Mental Health Services Act.

    All Community Input Meetings are from 5:30 - 7:30 PM.
    See attached for details

  • ICC / IHBS Services for Full Scope Medi-Cal Beneficiaries - REVISED 07/18/2017

    An Announcement brought to you by BHCS Child/Young Adult System of Care

    Intensive Care Coordination (ICC) and Intensive Home Services (IHBS) for all eligible Full Scope Medi-Cal beneficiaries will begin on July 1, 2017. The attached Cover Page and Referral Form contains information on how to access these services for those children and youth who meet criteria for these services.

    Revised ICC-IHBS Referral Cover Page

    Revised BHCS ICC Referral Form

  • Interim SUD Administrator Announcement

    An Announcement brought to you by James Wagner, BHCS Deputy Director

    I am pleased to announce that Nathan Hobbs, LCSW, has agreed to fulfill the SUD Administrator role on an interim basis upon the departure of Tom Trabin. As you may know, Tom is moving on to become Deputy Director of California’s Drug Medi-Cal External Quality Review Organization (EQRO).
    View Memo

  • Appointment of BHCS Deputy Director

    An Announcement brought to you by Don Kingdon, Ph.D., BHCS Interim Director

    I am pleased to announce that James Wagner, LMFT/LPCC has been selected as the Alameda County Behavioral Health Care Services Deputy Director. James brings with him a wealth of both internal and external experience in behavioral health management and has demonstrated this leadership as interim deputy director for the past months. We thank James for his willingness to step into the interim role and welcome him to this appointment as deputy director. Please join me in congratulating James and in recognition of his professional commitment to Alameda County Behavioral Health Care Services.

    View Memo

  • Creating Trans-Affirming SUD Services for African American Adults & TAY

    An Announcement brought to you by the Office of Ethnic Services

    This training will explore the breadth of identities associated with African American trans, and gender nonconforming communities, and how to utilize culturally competent language and behavior for addressing, and working with this population.

    Wednesday, September 27, 2017, 9:00am - 4:30pm
    Click here to Register

  • We Need Your Help

    An Announcement brought to you by James Wagner, Interim Deputy Director

    Due to requirements from our Triennial Audit, our Ethnic Services Unit is offering training opportunities to improve the cultural competency skills of staff, management and our contracted providers.

    Please Click Here for flyer

  • DHCS State FY 16-17 county Monitoring Report- SUD Programs

    An Announcement brought to you by Quality Assurance

    ACBHCS has received the DHCS May 1, 2017 State Fiscal Year (SFY) 2016–2017 – County Monitoring Report with Audit results.

    Please Click Here for Report Content

  • FAQs, Lock-Out Grid, and Recoupment Memo for Mental Health Services
    The Quality Assurance Office is issuing this memo for IMMEDIATE ACTION re:

         • ACBHCS Medi-Cal Lock-out Restrictions:
         • DHCS/ACBHCS Reasons for Recoupment
         • SMHS FAQ’s on the Provider Website

    Please Click Here for Full Content and Resources: Memo

  • Sexual Orientation and Gender Identity (SO/GI) Data Collection Intake and Assessment Process
    During late 2014, the BHCS Director approved integrating the collection of Sexual Orientation and Gender Identity (SO/GI) data into the intake process for BHCS. The collection of SO/GI data accomplishes two main purposes. The first is to allow for an analysis of the BHCS system of care to determine if the LGBTQQI2-S populations are being adequately served (vs. underserved). Secondly, it allows the clinician performing the assessment to address any critical cultural components in the provision of the client’s behavioral health care services. For example, are the planned behavioral health services addressing a youth’s depression and suicidality in light of the rejecting behaviors they are receiving from their primary caretakers, school peers, and/or faith community? Please see Full Memo for greater content and resources.
  • Quality Assurance Technical Assistance Contacts
    Please see the attached document for the Quality Assurance Technical Assistance Contacts for all ACBHCS Providers effective 5/4/17
    View Document
  • Announcing the new Adult/Older Adult System of Care Division Director

    I am pleased to announce the appointment of Henning Schulz as the new Adult/Older Adult System of Care Division Director. In this role Henning will be responsible for the oversight of the Adult Service Teams and Adult Full Service Partnerships (FSPs).

    Henning has worked in the mental health field for the past sixteen years. Four of those years were with United Behavioral Health before moving to community mental health settings. In community mental health he has held the positions of clinician, program director and administrator with children, transitional aged youth and adults. Henning has been with BHCS since 2012 and currently is in the position of Critical Care Manager working with John George Hospital, Crisis Residential programs, Sub-Acute programs and two Full Service Partnerships (FSP).

    Henning is a LMFT with a business administration degree. He will begin in his new role as Division Director on May 22, 2017. Please welcome him as he starts this new journey with the BHCS Adult/Older Adult System of Care.

    Jeff Rackmil LCSW,
    Director, Child and Young Adult System of Care
    Interim Director, Adult and Older Adult System of Care
  • BMH relocation
    Greetings, please print, forward and distribute widely within your organization the flyer announcing the new (temporary) location for BMH Adult Services, now on Alcatraz Ave beginning Tuesday May 2. Thank you for your continued collaboration and cooperation, from all of us at BMH.

    Dan Ezekiel, LCSW
  • DHCS Triennial Audit Preliminary Results
    BHCS Quality Management is pleased to report the preliminary results of the January 23-26, 2017 site review which consisted of a Chart Review of MHS services provided to 10 adult beneficiaries and 10 child beneficiaries for the 3-month audit period of October through December 2015; and, a systems review of BHCS’s compliance to the Mental Health Plan (MHP) contract, State and Federal regulations. See Complete Memo.
  • Building Hope / Construyendo Esperanza

    We are happy to announce that Alameda County Early Childhood Consultation and Treatment Program (ECCTP) has a new name— Building Hope / Construyendo Esperanza

    We will continue providing early childhood home-based and clinic-based mental health services, as well as mental health consultation in early care and education (child care) programs in Alameda County.
         • Same Program
         • Same Great Staff
         • Same RU
         • Deb Yates, Supervisor 510.481.4203

    Our flyer for distribution.
    View Memo
  • Trauma Informed Care Website
    Trauma Informed Care Website
    We are pleased to announce that BHCS has re-launched the Alameda County Trauma Informed Care website. Information and resources about Trauma Informed Care are posted in the following sections: Trauma Informed Care, Trauma Informed Agencies, Caregivers & Providers, Trauma Survivors & Family, and Resources.
    On the site, you will find answers to questions like “what is trauma?” and “what’s the difference between trauma treatment and trauma informed care?”
    Learn about how trauma impacts mental and physical health, trauma specific interventions, the fundamentals of a trauma informed agency, relevant webinars and trainings, vicarious trauma support, tips for self-care, and recommended learning resources.
    To access the website, go to the following link
    For more information and questions, please contact Lori DeLay, BHCS Trauma Informed Care Coordinator,
  • New Juvenile Justice Health Services Director
    I am pleased to announce the hiring of Juan Roberto Taizan Jr. to the position of Juvenile Justice Health Services Director. Juan will start work with BHCS on Tuesday January 17.

    Juan has worked in community health for over 10 years. Juan’s career in community health started with Tiburcio Vasquez Health Center Inc (TVHC), where he helped design and facilitate programs for young men of color. During this time, he worked with young men and their families providing case management, after school programming, and individualized support. Juan became a manager for TVHC, where he directed one of the agency’s school-based health centers, managed a multidisciplinary team of eight staff including mental health and primary care providers, and established strong partnerships with community agencies. Juan is currently the Associate Director for the California School-Based Health Alliance, where he is responsible for developing tools for school-based health centers to become more integral to the health care and education systems. As Associate Director, he helped design and secure funding for several major projects including over $3 million to fund trauma-informed services for youth in Oakland and Richmond. Prior to working in community health Juan was actively involved in various organizations committed to youth leadership development and community organizing, including founding Young Workers United, a San Francisco based worker’s center. Juan has a B.A. from the University of California at Berkeley and a Master’s in Public Administration from California State University East Bay.

    Jeff Rackmil LCSW
    Director, Children’s System of Care
    Alameda County Behavioral Health Care Services
  • Critical Incident Debriefing Groups For The Oakland Warehouse Fire
    More Information
  • Jennifer Mullane Has Been Selected As The New Assistant Director For The Adult System Of Care
    View Announcement
  • Casa Ubuntu Grand Opening
    Casa Ubuntu is a new Wellness Center in Eastmont mall. Grand opening Friday, November 4th.
    View Flyer
  • Update - BHCS FSP RFP Planning Process
    View Memo
  • Voices from the Village
    The Prevention Unit invites you to view its recently completed video featuring the work of BHCS’ Substance Use Disorder Primary Prevention providers. The Voices from the Village Video and Companion Program Guide was supported with Primary Prevention funds and was executive produced by Kelly Robinson in collaboration with the Institute for the Advanced Study of Black Family Life and Culture, which served as the project lead. Voices from the Village highlights the ways in which community-based organizations build successful prevention programming around the indigenous protective factors that exist in culture and community.

    View the video at the link:

    For more information please contact: Kelly Robinson, Program Specialist – Prevention.; (510) 383-1792.
  • Special ACBHCS Announcement
    In response to the tragedy of a mass shooting in Orlando, FL that has touched the hearts of millions of persons around the world, Pacific Center, one of our “local to the Bay Area” and Lesbian, Gay, Bi-sexual, Transgendered, Queer, Inquiring and Two-Spirit (LGBTQI2-S) -focused counseling programs has offered an organizational response in support of our local community, and a comprehensive resource guide, including links, to community resources specific to what happened in Orlando. We stand by the Pacific Center and our colleagues worldwide who are responding in similar ways to provide care and concern for all who are touched, whether directly or indirectly, by this tragedy. Please see the attachments to this message by clicking on the following links:
    Pacific Center response link
    LGBTQI2S Health and Wellness Resources link
  • Alameda Alliance Formulary Changes for Nicotine Replacement and Chantix Effective January 15, 2016
    More Information
  • Reserved Parking Spaces At 1900 and 2000 Embarcadero
    Please read the attached memo from BHCS Director Manuel J. Jiménez regarding reserved parking spaces at 1900 and 2000 Embarcadero.
    View Memo
  • Addendum to Unaccompanied Children (UAC) letter dated November 12, 2015.
    Additional information provided in italic print and underlined for your reference.
    View Addendum
  • Crisis Planning Report
    The Crisis Planning Report with recommendations as completed by Resource Development Associates a local consulting firm.
    View Report
  • The Quality Assurance Office has revised the call list for Technical Assistance, effective 9/1/15. Please see update here.
  • Sample Medi-Cal Compliant Assessment, Client Plan, and Progress Note Forms
    The Quality Assurance office, in response to providers requests, has developed Sample Medi-Cal Compliant Assessment, Client Plan, and Progress Note Forms.
    See More
  • BHCS FSP/ACT RFP Planning Process
    View memo
  • All potential referrals to Pathways to Wellness must be screened by ACCESS at 800-491-9099
    View Announcement
  • Important Announcement – Behavioral Health Care Services Vocational Program is Moving
    The Alameda County Behavioral Healthcare Vocational Program will be re-locating as of 3-18-2015.
  • View Announcement
  • Changes to BACS Wellness and Recovery Centers
    View Memo
    As per the BHCS Quality Assurance Unit’s Annual Memo dated July 22nd (which can be found on the BHCS Provider website: Quality Assurance – Memos and Notices page) “As of August 1, 2014, treatment plans will only be required on an annual basis.” INSYST has been updated to reflect this change on both the CQRT (UC) Authorization screens and MHS485 “Outpatient Utilization Control” report.

    PLEASE NOTE: When entering an authorization, INSYST will apply the new rule to all authorizations (including treatment plans) for episodes opened before August 1, 2014. Authorizations that should be for six months will display (on the day they are entered) as twelve months extension. The system is running a cleanup process each night (for authorizations entered before 6pm) that will correct the screen for episodes opened before August 1, 2014 and are being approved for ONLY six months in order to bring the chart to an annual cycle. This process will end on February 28, 2015, as INSYST will display the correct annual cycle from going forward.
  • HIPAA Breach Report Policy updated QA’s HIPAA Breach Report Policy updated with 2014 DHCS reporting form and link to, federal reporting form - see QA Manual Page, Section 11-5
  • ACBHCS Vocational Program Summer Newsletter
    ACBHCS Vocational Program presents our latest biannual newsletter.
  • BHCS Children’s System of Care February 2014 Newsletter
    Please find attached the latest edition of the BHCS Children’s System of Care February 2014 Newsletter. As always, I hope that you find the information useful and informative. Please feel free to contact me with article submissions for future editions of our newsletter. I can be reached via email at

    Thank you,
    Lisa Carlisle, MA, M.Ed, Newsletter Editor

    View Newsletter
  • Special Training Announcements: New Online Registration System and Legal Training Announcement
    The BHCS Training Unit is pleased to announce that we are streamlining the registration process for our trainings through a new online registration system available now at the link below. We have collaborated with the Alameda County Training & Education Center on this process and want to thank them for their assistance with helping us to launch this new system! With this system, all BHCS employees at both county units and community-based organizations can access the online registration system and have the ability to self-register for BHCS training events, see a personalized training record and more. If you have attended one of our BHCS training activities in the past or if you are a county unit employee, you may have already received an email about this system and can “log in” (at the link below) with that information to register for a new training. If you have never attended a BHCS training activity before, then to access this system, a user profile and a password must be created at the link below and then you can log in to the system whenever you would like to register for a training in the future:

    To log-in, click on this link:

    The Training Registration Guide with instructions on how to create a user profile and password and how to register for a training activity is attached at

    For questions, please contact with the subject header “Online Registration”.

    --The BHCS Training Unit

  • Alameda County Behavioral Health Care Services Geriatric Assessment & Response Team (GART)
    Alameda County Behavioral Health Care Services Geriatric Assessment & Response Team (GART) has moved to the Gail Steele Wellness and Recovery Center, 409 Jackson St, #200, Hayward, CA 94544, effective 5/1/12. The administrative phone number is (510) 891-5650. QIC code is 50802. Business hours are 8:30-5:00 M-F

  • The Quality Assurance Office is reintroducing the Consumer and Family Assistance Phone Line.
    More Information

  • Introducing the BHCS Finance Provider Relations Medi-Cal Benefits Help Desk
    View Flyer

  • Alameda County SCHOOL HEALTH SERVICES FINDER database launched.
    This database, which will be updated annually, lists school based services provided and funded by HCSA Departments.
    Access database

  • Managing Mental Health Services Act (MHSA) Housing Assistance Handbook
    View handbook