providing mental health &
substance abuse  services for
the people of Alameda County ...  

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2000 Embarcadero Cove, Suite 400, Oakland, CA  94606
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Resources for Service Providers

This website is designed to serve as a resource to our growing and diverse Provider Community. It is one of the many ways in which Alameda County Behavioral Health Care Services strives to support the community’s informed access to care. We hope you find this information helpful as you participate in serving our community.

What's New (News Archives)     Get e-mail updates when this information changes.

  • BHCS Children’s System of Care Hires Early Childhood (Birth - 8) Division Director
    I am pleased to announce the appointment of Margie Gutierrez-Padilla to the position of Early Childhood (Birth - 8) Division Director.

    Margie Gutierrez-Padilla has worked with children, youth and families in both outpatient and inpatient mental health programs in the Bay Area for the past 30 years. While providing services and programs to all children she has a deep commitment to the Latino community in providing services to Latino immigrant children and families, training for providers, and community outreach services.

    Margie has been instrumental in the development of an early childhood mental health system to meet the needs of socio-culturally diverse children and families in Alameda County for the past 16 years, and has had the privilege of working with many families and providers in the development of that system. Margie has developed strong partnerships in Alameda County, and through those collaborative partnerships has enhanced early childhood practices, policies and workforce development. She has been actively working to link the early childhood system to the overall child/youth system of care.

    Upon first coming to work with BHCS, Margie developed and administered the Early Childhood Consultation & Treatment Program, Alameda County Behavioral Health Care Services. The Early Childhood Consultation and Treatment Program provides early childhood mental health services to children ages birth-6 and their families in the home, child care program and in the office.

    Most recently, Margie served as the Project Director for Early Connections, a six year funded early childhood initiative. Margie provided leadership for this initiative that was successful in partnering with families and family-run organizations to support family-driven practices and policies.

    I am excited about the opportunity to work with Margie Gutierrez-Padilla to continue the excellent work she has done to date in the area of Birth to 8 services and programs.

    Jeff Rackmil LCSW,
    Director, Children’s System of Care
  • Reactivation of Alameda County Disaster Relief Fund – Orlando Shootings
    The Board of Supervisors is reactivating the Alameda County Disaster Relief Fund to enable our County employees and people in the community to voluntarily make cash and/or online donations to benefit the victims of the shootings in Orlando, Florida on June 12.
    We will ask the Board to grant formal approval on June 28.   
    For more information:
  • Special ACBHCS Announcement
    In response to the tragedy of a mass shooting in Orlando, FL that has touched the hearts of millions of persons around the world, Pacific Center, one of our “local to the Bay Area” and Lesbian, Gay, Bi-sexual, Transgendered, Queer, Inquiring and Two-Spirit (LGBTQI2-S) -focused counseling programs has offered an organizational response in support of our local community, and a comprehensive resource guide, including links, to community resources specific to what happened in Orlando. We stand by the Pacific Center and our colleagues worldwide who are responding in similar ways to provide care and concern for all who are touched, whether directly or indirectly, by this tragedy. Please see the attachments to this message by clicking on the following links:
    Pacific Center response link
    LGBTQI2S Health and Wellness Resources link
  • Mural Unveiling Event Hosted By Bonita House On 7-8-16
    The mural is by Community Rejuvenation Project, and honors the following people:
    Tom Bates (Mayor of Berkeley and former California State Assembly Member)
    Jay Mahler (Consumer Activist)
    Sally Zinman (Consumer activist)
    John George (former Alameda County Supervisor)
    Dr. Isaac Slaughter (founder of West Oakland Mental Health)
    View Flyer

    Please join us!
  • Annual Reports: Fiscal Year 2015-2016 InSyst Data Input Reminder
    The final deadline for data input or correction in the InSyst system for services provided to clients in the 15-16 fiscal year is Friday, July 29, at 6:00 PM. We require that all units of service be accurately entered into the system by this date to be considered for reimbursement for the 15-16 fiscal year. No corrections or additional input for this fiscal year (July 1, 2015 through June 30, 2016) can be entered into InSyst after July 29th. BHCS Information Systems will begin distribution of the annual reports the week of August 15, 2016. If you do not receive reports by the end of that week, please call the BHCS Help Desk at (510) 567-8181.
  • Eden Night Live
    If you’re looking for fun and excitement as well as a way to support your local artisans and entrepreneurs look no further than EDEN NIGHT LIVE!!

    This multi-weekend event is produced by the Alameda County Sheriff’s Office and supported by several other county agencies and community-based organizations. There is literally something for everyone – food, music, games, arts and crafts as well as shopping! And entrance is FREE!

    Please be sure to share this announcement with your network and plan to come on out a few times. It will be held every Friday and Saturday beginning Friday, July 1st. Please see the attached flyer for more details.

    Look forward to seeing you there!
  • Summer Fun Extravaganza
    Announcement of a fundraiser for a unique totally client-run community engagement program called Community Connections
    View Flyer
  • 5th Annual POCC Conference
    Please plan to attend the 5th Annual POCC Conference on June 23 & 24, 2016 at the Hilton Oakland Airport Hotel at 1 Heggenberger Rd.
    POCC membership meeting Thursday June 23 8:30-11:30
    Lunch , Keynote and award ceremony June 23 12:00-4:30
    Workshops , Keynote Friday, June 24 8:30-4:30
    Register on eventbrite the link is located on or call Mary Hogden at 639-1338 and leave message, phone number, size t-shirt, Meal selection veg, chicken or meat lasagna and I will register you.
    Call for Workshop Presentations May 1 deadline so if you would like to facilitate a workshop please submit an application which is attached.
    POCC Award Nominations – Please get your nominations in so we can honor our unsung heroes at this year awards banquet.
    CEU’s will be provided for some of the workshops through our ACBHCS training department

    The Pool of Consumer Champions is proud to introduce its new website at On the website look for the eventbrite link where you can register for the 5th annual POCC conference on June 23 & 24 at the Hilton Oakland Airport Hotel.
  • Alameda Alliance Formulary Changes for Nicotine Replacement and Chantix Effective January 15, 2016
    More Information
  • Reserved Parking Spaces At 1900 and 2000 Embarcadero
    Please read the attached memo from BHCS Director Manuel J. Jiménez regarding reserved parking spaces at 1900 and 2000 Embarcadero.
    View Memo
  • Addendum to Unaccompanied Children (UAC) letter dated November 12, 2015.
    Additional information provided in italic print and underlined for your reference.
    View Addendum
  • Save The Date 5th Annual POCC Conference
    June 23 & 24, 2016
    View Flyer
  • Special Training Announcement: We have extended the invitation for our upcoming training on Motivational Interviewing to ALL managers and supervisors within BHCS: Motivational Interviewing for Behavioral Health Managers & Supervisors: This dynamic 2-day workshop will introduce supervisory managers in BH settings to the theory, principles, and skills of Motivational Interviewing (MI). MI is a person centered and goal directed evidence-based practice and guiding style of therapeutic communication developed to help people motivate themselves to change challenging behavior. Pre-registration required. LIMITED ENROLLMENT, and the training is now open for all until filled. See flyer for more details and registration information.
  • Crisis Planning Report
    The Crisis Planning Report with recommendations as completed by Resource Development Associates a local consulting firm.
    View Report
  • The Quality Assurance Office has revised the call list for Technical Assistance, effective 9/1/15. Please see update here.
  • Sample Medi-Cal Compliant Assessment, Client Plan, and Progress Note Forms
    The Quality Assurance office, in response to providers requests, has developed Sample Medi-Cal Compliant Assessment, Client Plan, and Progress Note Forms.
    See More
  • BHCS FSP/ACT RFP Planning Process
    View memo
  • All potential referrals to Pathways to Wellness must be screened by ACCESS at 800-491-9099
    View Announcement
  • Important Announcement – Behavioral Health Care Services Vocational Program is Moving
    The Alameda County Behavioral Healthcare Vocational Program will be re-locating as of 3-18-2015.
  • View Announcement
  • Changes to BACS Wellness and Recovery Centers
    View Memo
    As per the BHCS Quality Assurance Unit’s Annual Memo dated July 22nd (which can be found on the BHCS Provider website: Quality Assurance – Memos and Notices page) “As of August 1, 2014, treatment plans will only be required on an annual basis.” INSYST has been updated to reflect this change on both the CQRT (UC) Authorization screens and MHS485 “Outpatient Utilization Control” report.

    PLEASE NOTE: When entering an authorization, INSYST will apply the new rule to all authorizations (including treatment plans) for episodes opened before August 1, 2014. Authorizations that should be for six months will display (on the day they are entered) as twelve months extension. The system is running a cleanup process each night (for authorizations entered before 6pm) that will correct the screen for episodes opened before August 1, 2014 and are being approved for ONLY six months in order to bring the chart to an annual cycle. This process will end on February 28, 2015, as INSYST will display the correct annual cycle from going forward.
  • HIPAA Breach Report Policy updated QA’s HIPAA Breach Report Policy updated with 2014 DHCS reporting form and link to, federal reporting form - see QA Manual Page, Section 11-5
  • ACBHCS Vocational Program Summer Newsletter
    ACBHCS Vocational Program presents our latest biannual newsletter.
  • New Resources Available for Providers Working with Consumers with Eating Disorders
    We are pleased to announce that BHCS is strengthening its capacity to serve consumers diagnosed with Eating Disorders (ED). Our goal is to build internal ED assessment and treatment capacity within BHCS and its contracted providers and to increase the level of care options available for consumers. As of May 1, 2014 the following consultation services are available to all county clinicians, including county funded CBO clinicians and Level III Network providers. This consultation service will be available until April 30, 2015. We strongly encourage clinicians with an interest in ED treatment &/or who are currently serving clients diagnosed with ED to utilize these consultation and training services.
    More Information
  • BHCS Children’s System of Care February 2014 Newsletter
    Please find attached the latest edition of the BHCS Children’s System of Care February 2014 Newsletter. As always, I hope that you find the information useful and informative. Please feel free to contact me with article submissions for future editions of our newsletter. I can be reached via email at

    Thank you,
    Lisa Carlisle, MA, M.Ed, Newsletter Editor

    View Newsletter
  • Special Training Announcements: New Online Registration System and Legal Training Announcement
    The BHCS Training Unit is pleased to announce that we are streamlining the registration process for our trainings through a new online registration system available now at the link below. We have collaborated with the Alameda County Training & Education Center on this process and want to thank them for their assistance with helping us to launch this new system! With this system, all BHCS employees at both county units and community-based organizations can access the online registration system and have the ability to self-register for BHCS training events, see a personalized training record and more. If you have attended one of our BHCS training activities in the past or if you are a county unit employee, you may have already received an email about this system and can “log in” (at the link below) with that information to register for a new training. If you have never attended a BHCS training activity before, then to access this system, a user profile and a password must be created at the link below and then you can log in to the system whenever you would like to register for a training in the future:

    To log-in, click on this link:

    The Training Registration Guide with instructions on how to create a user profile and password and how to register for a training activity is attached at

    For questions, please contact with the subject header “Online Registration”.

    --The BHCS Training Unit

  • Alameda County Behavioral Health Care Services Geriatric Assessment & Response Team (GART)
    Alameda County Behavioral Health Care Services Geriatric Assessment & Response Team (GART) has moved to the Gail Steele Wellness and Recovery Center, 409 Jackson St, #200, Hayward, CA 94544, effective 5/1/12. The administrative phone number is (510) 891-5650. QIC code is 50802. Business hours are 8:30-5:00 M-F

  • The Quality Assurance Office is reintroducing the Consumer and Family Assistance Phone Line.
    More Information

  • Introducing the BHCS Finance Provider Relations Medi-Cal Benefits Help Desk
    View Flyer

  • Alameda County SCHOOL HEALTH SERVICES FINDER database launched.
    This database, which will be updated annually, lists school based services provided and funded by HCSA Departments.
    Access database

  • Managing Mental Health Services Act (MHSA) Housing Assistance Handbook
    View handbook