Welcome to the Alameda County Behavioral Health Office of Ethnic Services!
Ethnic Services Manager
History of Cultural Competency/Ethnic Services Manager:
- In 1988, a group of people recognized the mental health disparities that were prevalent among specific groups and set out to make a change by leading with a cultural and equity lens. These pioneers, who shoulders today’s ESM stand on built trainings and programs with their respective counties to address and respond to cultural issues and inequities. At that time, they did not have a cultural competency plan. And they would became known as the Minority Services Coordinators.
- In 1989, at the same time the Minority Services Coordinators were drafting the foundations of what would later because components of today’s cultural competency plan, another cultural pioneer—named Terry Cross—began the work of integrating the concept of cultural competency in the mental health field.
- In the 1990s, the title of the position changed from Minority Services Coordinators to Ethnic Services Managers (ESMs).
- In 2000, years later, these pioneers would begin the development and provide structure of a Cultural Competency Plan.
- And in 2010, the Cultural Competency Plan was initiated.
- In 2015: In order to more accurately reflect the breadth of responsibility, the title of Ethnic Services Manager was retitled as Cultural Competence/Ethnic Services Manager (CC/ESM).
- 2016: The Ethnic Services Managers update to the cultural competency framework to incorporate changes in approaches to the delivery of culturally-competent services informed by the National Standards for Culturally and Linguistically Appropriate Services in Health and Health Care (CLAS).
Description of Services:
Office of Ethnic Services (OES) advances health equity by creating racially, linguistically, and ethnically equitable access to Alameda County Behavioral Health (ACBH) services.
OES has an ongoing commitment to the practice of cultural humility which embodies self-reflection and self-examination, as well as an understanding of the power dynamics between the provider and consumer, and ACBH and the community.
OES is in charge of the facilitation of:
- Cultural projects
- CRC Sub-Committees: Governance, Communications, Compliance
- Culturally and Linguistically Appropriate Services (CLAS) Trainings
- Building and maintaining healthy, positive relationships with community partners
- Collaborating with staff , managers, operational leads, and providers across the mental health and substance use systems of care
OES Committees and Coalitions
- Cultural Responsiveness Committee (CRC)
Stakeholders: BHCS staff, CBO’s, Allies to the community and friends
When: 4th Thursday, Bi-monthly 1:00-2:30
Where: 2000 Embarcadero Chabot Room
Role: Act as support for the committee and the liaison for BHCS when it comes to Community and CLAS Standards. Also to help understand what are the needs in the community coming from some of the community providers. Helps to come up with new policies, procedures and best ways to work with the community.
Issues Addressed: The disparity in the different ethnic Communities as they pertain to culturally appropriate services. This committee brings many different cultures, religions, ethnicities and people from all walks of life together for the greater good of the community.
CRC Sub-Committees Information
- Alameda County Pride Coalition
Stakeholders: BHCS staff, CBO’s, LGBTQ Community, Allies to the community and friends
When: 1st Wednesday 10:30-12:00
Where: 2000 Embarcadero Strawberry Canyon 4th floor
Role: Act as support for the committee and the liaison for BHCS when it comes to LGBTQ Community. Also to help understand what are the needs in the community coming from some of the community providers. Helps to come up with new policy, procedures and best ways to work with this community.
Issues Addressed: The treatment of the LGBTQ, educating community, setting up community events and BHCS staff and promoting equality across all genders and sexuality.
- African American Steering Committee for Health and Wellness
Stakeholders: BHCS staff, CBO’s, African American Community, Allies to the community and friends
When: 4th Tuesday 12:30-4:30
Where: Alvarado Niles 5th floor
Role: Act as support for the committee and the liaison for BHCS when it comes to the African American Community. Also to help understand what are the needs in the community coming from some of the community providers. Helps to come up with new policies, procedures, and community based practices and to help diversify county and community organizations.
Issues Addressed: The disparity in the African American Community when it comes to culturally appropriate services. Using money given to them by BHCS to help these issues.
Culturally and Linguistically Appropriate Services (CLAS) Trainings – via ACBH Training Calendar
Community Based Learning (CBL) Series
Cultural Activities and Announcements
Filipino History Month: Merienda Hour